Procore Technologies · 1 day ago
Director, Engineering Operations
Austin, TX
Full-time
Onsite
Director/Executive
10+ years expProcore Technologies is revolutionizing the construction industry with their cloud-based management software. The Director of Engineering Operations will oversee global engineering operations, incident management, and operational strategies to enhance system reliability and performance.
ConstructionInternetSaaSSoftware
Responsibilities
Develop and execute Procore’s global operations strategy while regularly communicating with executive leadership
Deliver and operate an effective incident management framework. This means you will lead and coordinate incident response efforts globally, ensuring minimal downtime while establishing world class operation standards and communication protocols during incidents
Identify and mitigate operational risks
Build and manage a high-performance SRE team, troubleshoot complex problems, setting performance goals and metrics, ensuring systems meet or exceed established benchmarks
Develop and maintain contingency plans to address potential disruptions
Versed in various compliance policies and procedures including, but not limited to, disaster recovery, change management, security protocols, audit compliance, and support
Manage teams responsible for Maintenance and Operations of Procore FedRAMP authorized systems and environments
Collaborate, where appropriate, with various internal teams such as customer relations, legal, quality, product and engineering, as well as senior leadership
Develop and manage the operations budget, ensuring cost-effectiveness
Qualification
Required
10+ years of enterprise-grade production operations experience with world class 24x7 incident management policies and procedures
Relevant operational experience in SaaS or high volume transactional environments serving millions of global users
7+ years of leadership experience in governing and managing engineering toolchains to drive engineering excellence and standards across a diverse tech landscape
Experience with global follow-the-sun engineering response procedures as well as handling customer communications at an executive level
Proven data-driven leadership with creating frameworks, templates, processes, and cadences that facilitate decision-making, including metrics, dashboards, and organizational comms that optimize ITIL best practices such as reducing MTTD and MTTR
Experience in building and facilitating enterprise-grade disaster recovery policies and procedures
A deep understanding of software development lifecycles (SDLC) and product management best practices, such as lean product management, Agile Scrum, Kanban, CI/CD, etc
Preferred
Licenses/Certificates/Designations – based on the field of technical expertise
Benefits
Competitive health care plans
Unlimited paid vacation
Employee stock purchase plan
Enrichment and development programs
Friends and family events
Company
Procore Technologies
Procore Technologies, Inc. (NYSE: PCOR) is a leading technology partner for every stage of construction.
1001-5000 employees
H1B Sponsorship
Procore Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (45)
2023 (35)
2022 (51)
2021 (43)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$654.02MKey Investors
12 West CapitalGlobal Secure InvestD1 Capital Partners
2023-09-21Post Ipo Secondary· $4.07M
2021-05-20IPO
2020-07-10Secondary Market
Leadership Team
Suzanne Mayeur
VP Special Projects
Benjamin Singer
Chief Legal Officer & Corporate Secretary
Recent News
Crunchbase News
2026-01-08
Company data provided by crunchbase