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FareHarbor · 1 week ago

Technical Support Specialist

Denver, CO

Full-time

Onsite

New Grad, Entry Level

$21.90/hr - $21.90/hr

FareHarbor is a leading reservation software company focused on enhancing client experiences. The Technical Support Specialist will provide exceptional customer support, handle inbound/outbound issues, and contribute to help documentation while ensuring client needs are met.

ReservationsSoftwareTourismTravel Agency

Culture & Values

No H1B

Responsibilities

Become an expert FareHarbor user and stay on top of all new feature releases

Handle inbound/outbound support issues via emails and phone calls

Provide exceptional support by listening, understanding the issue, and problem solving with customers

Communicate across teams to ensure client needs are met

Provide valuable feedback to the product team

Contribute to the FareHarbor help documentation

Help develop, improve, and implement standard operating procedures

Qualification

Customer supportFluent in EnglishProblem solvingVerbal communicationWritten communicationShift flexibilityDetail orientedTeam collaboration

Required

Fluent in English (both written and spoken)

Genuinely committed to delivering best in class customer/ technical support

Able to work closely and effectively with others

Patient, curious, detail oriented and eager to problem solve

An excellent verbal and written communicator

Shift flexibility with five 8-hour shifts per week (Monday – Sunday)

Benefits

Medical, dental + vision coverage

26 vacation days, 10 sick days & 12 paid holidays per year

Global leave benefit

+ 22 weeks paid parental leave

+ 2 weeks paid grandparent leave

+ Extended care and bereavement leave

+ Life insurance policy

401k + employer matching

Social hours & events and team-building

Educational Opportunities

Wellness benefits (Headspace subscription & wellness webinars)

Work-from-home assistance

Hybrid friendly

Paid volunteer hours

Company

FareHarbor

FareHarbor operates as a reservation platform for tours, activities, rentals, and attractions.

Founded in 2013

Denver, Colorado, USA

501-1000 employees

http://fareharbor.com

Funding

Current Stage

Late Stage

Total Funding

$0.11M

2018-04-19Acquired

2015-05-13Seed· $0.11M

Leadership Team

Matt Broten

Co-founder, Principal Software Engineer

Bob Safrit

Manager, Strategic Partnerships

Recent News

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2025-10-03

Skift

Booking.com to Add 150,000 Attractions With FareHarbor Tie-In

2025-09-30

PhocusWire

Travel Tech Flashback: What made headlines in 2018?

2025-08-19

Company data provided by crunchbase