Nihon Kohden America · 1 month ago
Clinical Application & Training Specialist, Ventilation
United States
Full-time
Onsite
Mid Level
$70K/yr - $105K/yr
3+ years expNihon Kohden is a company specializing in medical technology, and they are seeking a Clinical Application and Training Specialist for their Ventilation products. The role involves providing clinical customer support, training, and project coordination to ensure successful implementation of ventilator systems at customer sites.
BiotechnologyHealth CareMedical
Responsibilities
Responsible for reviewing all training materials, achieving a score of 90% initially and then annually on Product Knowledge Assessment, as well as to be an expert on the operation of the NKV Series Ventilator Systems, which includes being able to teach end-users how to use and apply the device on patients
Responsible for ensuring delivery of equipment, itemization of contents, electrical testing by hospital’s Biomed and any other requirements have been completed, prior to start of Evaluation for Clinical Acceptance or new product installation, as well as providing on-going and documentation
Responsible for providing ongoing clinical customer support either in person or by telephone
Responsible for making travel arrangements according to company policies and completing expense reports within designated timeframe
Responsible for remaining clinically knowledgeable and competent and for maintaining an active respiratory therapy license and Registered Respiratory Therapy Credential
Develop, update, and distribute documented project plan based on Customer “Kick Off” meeting(s) and Nihon Kohden resources. The key elements of the plan will include agreed upon specific deliverables, parties responsible for execution, associated timelines and current status of all assigned accounts
Proactively advise, coordinate, and communicate between Customer and all necessary Nihon Kohden resources to resolve complex Ventilation team issues to ensure timelines are met
Deliver onboarding and ongoing training for ventilation clinical, sales, and support staff, under the guidance of L&D, to maintain skills and product knowledge
Partner with L&D, sales, marketing, PMO, and clinical teams to support organizational goals, serving as an instructor for internal and customer training as needed
Work with L&D to assess knowledge gaps and collaborate with team members and leaders to enhance performance
Collaborate with Marketing and L&D to create training material resources for new products and initiatives
Maintain thorough knowledge of NK products, technology, software, and services, staying current on adult learning principles
Share best practices and resources within the L&D team and global community
Adhere to all company policies, procedures, and business ethics codes
Duties may be modified or assigned at any time based on business need
Qualification
Required
Master's or Bachelor's degree in respiratory therapy or related discipline preferred; relevant education and experience accepted in lieu of degree
Valid unrestricted respiratory therapy license issued within the United States
Active NBRC Registered Respiratory Therapist (RRT) Credential
2+ years of experience in the management and delivery of adult education, preferably clinical related
Must have a deep knowledge and understanding of ventilation systems and products; working knowledge and experience with the NK system preferred
Previous involvement working closely with a various client groups and leaders to understand training needs
Valid driver's license and good driving record are required
3+ years of experience in critical patient care to include neonatal, pediatric, and adult patient populations
Well-rounded critical care ventilator experience, with a strong knowledge of cardiopulmonology and the ability to troubleshoot complex critical respiratory ventilation issues
Excellent communication skills both verbal and written, including customer service and organizational skills
Ability to effectively present information in one-on-one and group situations to customers and other employees of the organization
Ability to read, analyze and interpret equipment manuals to effectively to present complex information to customers, and Nihon Kohden personnel
Understanding of adult learning theory and instructional design concepts
Ability to work on multiple projects simultaneously and oversee the work of others
Working knowledge of Windows PC's, proficient in Microsoft Outlook email applications, and efficient with Word, Excel, and PowerPoint Office programs
Ability to be flexible with schedule and ever-changing working environments
Must be self-motivated and can be managed remotely
Leads by example, enjoys working with others to foster a collaborative environment
Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
Able to work effectively both independently and in a collaborative team environment
Preferred
Working knowledge and experience with the NK system preferred
Company
Nihon Kohden America
Nihon Kohden America’s monitoring division develops solutions to improve patient safety and better control costs.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kenneth Kanzler
Chief Financial Officer
Roy S.
Chief Operating Officer
Recent News
2024-11-01
2024-10-11
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