Imagenet · 1 month ago
Remote Customer Service Advocate | Healthcare
United States
Full-time
Remote
Entry, Mid Level
$35,000/mo - $35,000/mo
2+ years expImagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. The Customer Service Advocate – Provider Enrollment manages and coordinates provider enrollment services for healthcare providers while maintaining strong relationships with payers and networks, ensuring compliance and exceptional customer service throughout the enrollment process.
Information Technology
Responsibilities
Monitor and maintain enrollment and credentialing documents within the Enrollment database to ensure accuracy and quality
Coordinate with Providers to ensure enrollment complies with specific Payer requirements
Organize, label, and maintain enrollment applications and supporting documentation
Prepare and document credentialing packages prior to submission to Payers and follow up to ensure all requirements are met
Submit enrollment applications to Payers as needed
Train Providers and office staff on the use of enrollment application tools and services
Ensure compliance with all Federal, State, accreditation, and organizational policies and procedures
Deliver exceptional internal and external customer service
Maintain strict confidentiality and adhere to all data security and privacy standards
Use secure communication channels and follow minimum necessary data and PHI guidelines when transmitting information
Qualification
Required
Associate degree or equivalent experience preferred
2+ years in BPO Healthcare with focus on Provider Enrollment service
Strong knowledge of healthcare processes, medical/dental claims, ICD-9 & ICD-10 coding, eligibility, and benefits
Have basic credentialing knowledge and familiarity with industry recognized standards
Excellent analytical, organizational, and time management skills
Excellent multitasking, analytical, and communication skills
High attention to detail and accuracy
Tech-savvy: proficient in MS Office and online systems
Ability to work flexible shifts, including nights, weekends, and holiday
Must reside in Metro Manila or nearby provinces
Strong multi-tasking skills and able to adapt to changing expectations and priorities
Able to exercise a high level of tact and discretion in both internal and external interactions
Strong adherence to daily schedules, tasks, and performance metrics
Can start ASAP
Requires a stable primary internet connection of at least 50Mbps
Reliable backup connection to ensure continuity of remote work
Required to provide a speed test during interview (initial)
Ability to directly hardwire to your modem
Required to have a quiet dedicated work area
Benefits
Comprehensive HMO Coverage (Medical & Dental)
Competitive Pay + 13th Month Salary
Equipment Provided – Everything you need to succeed
Career Growth – Be part of a dynamic and supportive team that values your expertise
Immediate Hiring – Start ASAP and make an impact from day one
Company
Imagenet
Imagenet is an IT company that provides call center solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BV Investment Partners
2022-12-07Private Equity
Leadership Team
Patrick Smith
Chief Customer Officer
Recent News
2024-03-04
2022-12-09
2022-12-07
Company data provided by crunchbase