Bicycle Health · 14 hours ago
Financial Coordinator
United States
Full-time
Remote
Entry Level
$25/hr - $25/hr
2+ years expBicycle Health is a telemedicine group specializing in the treatment of individuals with Opioid Use Disorder. The Financial Coordinator plays a key role in supporting patients by providing financial information and assistance related to their treatment, ensuring timely payments and engagement with the clinical team.
Health CareHealth InsurancePersonal Health
Responsibilities
Act as a guide for our patients by helping them with their needs tied to insurance, billing inquiries, payments, and subscription renewals ultimately preventing early discharge and ensuring Bicycle Health is paid for services rendered
Documents financial clearance information updating demographic, insurance, funding and medical information, as needed
Researches and discusses financial options with patients for services not reimbursable by third party payors
Reviews patient accounts receivable balances on an on-going basis and proactively works with patients to ensure timely payment or progression to alternative payment plans
Communicates patient financial information to the clinical team or CSS Team as needed
Masters our technology suite including but not limited to Freshworks mobile app, Bitrix, G-suite, Zoom, our Electronic Medical Record System Athena, Kareo, and our billing systems in order to effectively engage with patients and to complete daily work
Complete administrative tasks include maintaining accurate patient financial records and promptly responding to patient messages
Develop and implement new processes to ensure we deliver high quality care to our patients
All other duties as assigned
Qualification
Required
At least 2-years of experience in high touch customer service or healthcare
Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
Strong customer service and interpersonal skills necessary to interact with patients as well as internal departments
Solid working knowledge of insurance plans, patient financial responsibility (co-pays, co-insurance, deductibles) and ability to analyze and propose appropriate options for patients
Analytical skills necessary to ensure complete and accurate documents and forms
Strong written and verbal communication skills
Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams (additional experience with remote teams a plus)
A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs
Preferred
Experience with Mac/Apple and Google Suite preferred
Bilingual Spanish preferred
Benefits
3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
Paid parental leave
100% Employer Paid Medical, Dental, and Vision Insurance
Employer Paid STD & LTD
401k
$50 monthly Remote Work Stipend
Company
Bicycle Health
Bicycle Health is a virtual addiction medicine clinic that helps treat opioid dependence or use disorder.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$103.78MKey Investors
Questa Capital ManagementCobalt VenturesInterAlpen Partners
2025-01-29Series Unknown· $16.5M
2022-09-22Series B· $5M
2022-05-23Series B· $50M
Leadership Team
Ankit Gupta
Founder and CEO
Recent News
Behavioral Health Business
2025-11-09
2025-09-26
Company data provided by crunchbase