Hines · 2 months ago
Resident Service Coordinator - Center Place
US-RI-Providence
Full-time
Onsite
Entry Level
$23.66/hr - $29.57/hr
2+ years expHines is a leading global real estate investment manager recognized for its innovation and excellence. As a Resident Services Coordinator at Center Place, you will provide exceptional customer service and foster positive relationships with residents while handling inquiries and organizing community events.
Property ManagementReal EstateReal Estate Investment
Responsibilities
Handles and resolves customer complaints. If unable to resolve independently, acts as a liaison with Management team to resolve inquiries/complaints
Responds within 24 hours to residents’ requests via telephone, email, or postal mail
Follows up with Residents within 24-hours to ensure the inquiry/complaint has been resolved satisfactorily
Prepares a weekly summary report detailing each resident contact and plan to increase resident satisfaction
Responsible for greeting prospects, guests, and visitors as they arrive to our community
Provide a personalized experience, with emphasis on care and convenience for our future and current residents
Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings
Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
Identify, communicate, and implement opportunities to improve resident experience and service
Completes application approval checklist in concert with leasing team
Tracks submitted applications for required approvals and documentation
Supports Hines culture and encourages an empowering environment to achieve top prospect survey results and social media reviews
Handle overflow scheduled tours by phone and email in a digital consultation approach. Provide information regarding the community, as well as services offered
Follows up on active prospects as required, including calls, emails; provides relevant information such as a quote
Assists maintenance team with coordination of preventative maintenance schedules, planning and notifications
Supervises certain contract obligations such as janitorial, window washing, elevator maintenance, security, valet, etc
Carries out other duties as assigned by Community Manager
Qualification
Required
High school diploma or GED from an accredited institution required; some college credits desired
Two or more years experience in receiving and resolving customer service concerns/disputes
Must have excellent customer service experience with ability to pass fair housing exam
Must have at least two years relevant experience
Hospitality experience a plus
Ability to effectively communicate both written and verbal
Ability to work independently without direct supervision
Must have knowledge of operations software used at the property level; Outlook, Internet software, Office 365, including Excel and Word
Ability to meet the highest attendance and punctuality requirements
Ability to visually inspect building, including the garage and roof areas
Ability to climb up and down stairs for inspections and emergency procedure practice or implementation
Ability to physically withstand long working hours
Ability to detect emergency alarms - auditory and/or visual
Ability to use olfactory, auditory, and visual senses
Able to work weekends and overtime as job requires
Benefits
Comprehensive training
Competitive compensation
Robust benefits
Generous vacation packages
Company
Hines
Hines is a global real estate investment firm that creates quality projects for its investor partners, clients, and local communities.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$705.2MKey Investors
ING GroupBank OZKCheyne Capital Management
2025-11-06Debt Financing· $110.87M
2025-10-28Debt Financing· $380M
2025-07-30Debt Financing· $129.7M
Leadership Team
Chris Hughes
CEO Capital Markets Group & Co-Head Investment Management
Christopher Rector
Co-Chief Executive Officer, Southwest Region
Recent News
2026-01-17
2025-12-31
2025-12-12
Company data provided by crunchbase