Johnson Controls · 3 weeks ago
Customer Service Operations Analyst
USA WI Marinette Woleske DC
Full-time
Onsite
Mid, Senior Level
$76K/yr - $95K/yr
4+ years expJohnson Controls is focused on building a more productive and sustainable future through intelligent buildings and smart cities. The Customer Service Operations Analyst will support the Continuous Improvement & Analytics team by using data analysis and visualization tools to derive actionable insights for the customer service department.
Industrial EngineeringPhysical SecuritySmart Building
Responsibilities
Using a combination of data mining, statistical and exploratory data analysis, develop an understanding of the data requirements required to answer business questions
Based on business requirements, develop manual and automated scorecards and dashboards using internal and external data marts
Understand and recommend data standardization to ensure repeatability and reusability of data products
Design visualizations apt for answering the business question in consideration, and publish quality analytics to include weekly, monthly, or yearly dashboards with KPIs used by the business owners to improve their processes and operations
Develop an AI integration platform/tool within customer service
Develop department improvements for easier reporting and consistency
Qualification
Required
BS in business or related field / 4 + years total experience in CI/data analytics
3+ years of experience in Database, Data Model and Data Warehouse
Experience in Kaizen facilitation and CI techniques
Experience in languages such as Python, SQL
Knowledge in Dimensional Modelling, Datamart and different Data Modelling Techniques
Good Experience in PowerBI, DAX Queries, Snowflake, PostgreSQL, Tableau
Strong spoken and written communication skills
Salesforce experience
Preferred
2+ years of leading/facilitating process improvements
Experience in building reports, KPI scorecards, and dashboards using Power BI desktop
Good understanding of PowerBI Workspace and Administration
Knowledge in creating Dataset, Transformation, Dataflow, Measure Calculation on the dataset using PowerBI
Experience in transforming data through SQL queries
A passion for all things Data - including Analytics, translating data into informative reports and visuals
SAP/JDE experience preferred
Benefits
Competitive benefits package
Company
Johnson Controls
Johnson Controls offers smart buildings that create safe, healthy, and sustainable environments.
10001+ employees
H1B Sponsorship
Johnson Controls has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (57)
2023 (80)
2022 (95)
2021 (81)
2020 (93)
Funding
Current Stage
Public CompanyTotal Funding
$1.6BKey Investors
US Department of Energy
2024-12-05Post Ipo Debt· $250M
2024-12-04Post Ipo Debt· $525.61M
2024-05-20Post Ipo Equity· $90M
Leadership Team
Joakim Weidemanis
Chief Executive Officer
Marc Vandiepenbeeck
Executive Vice President and Chief Financial Officer
Recent News
2026-01-08
2026-01-07
Company data provided by crunchbase