Stryker · 3 weeks ago
Field Service Technician (Neptune) – South Atlanta, GA / Macon, GA
Atlanta, GA
Full-time
Hybrid
Mid Level
3+ years expStryker is a company that offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine. They are seeking a Field Service Technician to provide support for their Neptune rover, which involves troubleshooting customer issues, building relationships with clients, and documenting service results.
BiotechnologyHealth CareLife ScienceMedicalMedical Device
Responsibilities
Traveling between hospitals based on assignment of service requests
Troubleshooting and resolving customer and product issues
Building positive relationships with Stryker customers, peers, and internal partners
Documenting service results in order to maintain accurate quality records
Qualification
Required
Candidates must live in or be willing to relocate to the Atlanta, GA area
Openness to work with or around bio-hazardous materials and wear provided PPE to maintain a safe working environment
Willing to work overtime and overnight, inclusive of weekends, per the customer's specified need
Strong interpersonal and communication skills
Ability to work independently in a fast-paced environment and often stressful working conditions
Highly organized and able to prioritize tasks
Special attention to details
Ability to present ideas and results in logical manner
Experience with highly sensitive customer interactions and an understanding of the importance of customer relations
Must be self-motivated, self-reliant and able to work with little supervision
Must have an outstanding driving record
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity
Strong time management skills, ability to manage multiple functions and adhere to daily deadlines
Ability to exert up to 75lbs of force occasionally and/or up-to 20lbs of force to constantly move objects
Ability to remain standing and/or walking for an extended period of time
Maintain professional appearance, work ethic, and attitude required by Stryker and our customers
Proficient in Microsoft Office Applications
Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc
Excellent teamwork, coordination and collaboration skills
Valid driver's license with good driving record
Adhere to (HIPAA) and other related patient confidentiality policies and procedures
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role
High School Diploma or GED required
Preferred
Minimum of 3 years technical service or equivalent experience preferred
Bio-medical equipment maintenance, repair and installation experience preferred
Proficient with Microsoft Office (computer software) and adaptability to learn company software
Must be able to explain and generate detailed guidelines and procedures
University or formal technical training preferred
Benefits
Company vehicle for business use
Medical, Dental, Vison, and Prescription Drug Insurance
Matching 401(k), plus opportunity for a discretionary contribution
Paid Vacation/Sick Time
Basic life, AD&D and supplemental life insurance
Short-term and long-term disability insurance
Employee Assistance Program
Wellbeing program with incentives
Discounted employee stock purchase plan
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
Company
Stryker
Stryker is a medical technology company that offers products and services in orthopaedics.
10001+ employees
H1B Sponsorship
Stryker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (63)
2022 (78)
2021 (57)
2020 (77)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-01-02IPO
Leadership Team
Kevin Lobo
Chair & CEO
Glenn S. Boehnlein
Chief Financial Officer and Vice President
Recent News
GlobeNewswire News Room
2025-02-11
Company data provided by crunchbase