Varonis · 5 days ago
Technical Support Engineer - L2
Morrisville, NC
Full-time
Onsite
Mid LevelVaronis is a leader in data security, providing innovative solutions to protect data across various environments. They are seeking a Technical Support Engineer who will proactively address customer needs, solve complex problems, and drive innovation in technical support processes.
AnalyticsBig DataData GovernanceData ManagementGovernmentHealth CareSoftware
Responsibilities
Be the Game-Changer: Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. You’re not here to twiddle your thumbs; you’re here to inspire, challenge, and elevate
Solve Complex Problems: When others see a roadblock, you see a challenge worth conquering. You’ll tackle issues head-on with creativity, tenacity, and a refusal to settle for anything less than excellence. Approach challenges with a solution-oriented mindset. Proactively identify and address potential issues before they impact customers. You’re the go-to when others throw in the towel
Obsess Over Customers: Our customers aren’t just clients—they’re your mission. Ensure their experience isn’t just good, but legendary. Get inside their heads, anticipate their needs, go above and beyond, and make sure they know we’ve got their back, every step of the way. Our customers don’t just deserve support—they deserve unforgettable experiences
Collaborate Boldly: Collaborate within your team to find resolutions faster. Work closely with cross-functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and support. Bring your insights to the table and challenge the status quo. Your collaboration isn’t just participation—it’s disruption with purpose
Innovate Relentlessly: Implement solutions that go beyond traditional technical support. You’re here to challenge the norm and set new benchmarks in technical support. Find opportunities to enhance our processes, tools, and customer experiences, and don’t hesitate to shake things up
Qualification
Required
Experience with SaaS Platforms
Understanding of cloud architectures (e.g., AWS, Azure, GCP) and IAM solutions (e.g. Okta, Azure AD, or AWS IAM)
Deep understanding of SaaS-specific security challenges, such as multi-tenancy, data segregation, and secure API management
Familiarity with firewalls, VPNs, IDS/IPS, and network protocols (TCP/IP, DNS, SSL/TLS)
Experience in troubleshooting network-related issues in a SaaS environment
Analytical Thinking
Expertise in analyzing logs from various sources (firewalls, servers, applications) to identify complex technical issues
Strong initiative in identifying potential issues before they become critical, using ADX logs and Grafana dashboards
Ability to think critically and solve complex problems, often under pressure
Strong troubleshooting skills, with a focus on identifying not just the symptoms but the root cause of issues
Effective Communicator: Ability to document troubleshooting processes and findings clearly, ensuring that all steps are reproducible and understandable
Strong communication and interpersonal skills, with the ability to translate complex technical concepts into understandable terms for customers
Adaptability: Ability to quickly adapt to new technologies, updates, and changes in the platform. Comfort with a fast-paced, dynamic work environment
Growth Oriented: A strong desire to learn, adapt, and grow in a dynamic environment. Ability to think strategically and execute with excellence
Resilience: Ability to handle high-pressure situations, especially during critical incidents, and remain calm and focused
Customer-Centric Mindset: You get that customer success is the ultimate goal. You're committed to delivering exceptional experiences, no matter what it takes
Empathy & Patience: Skill in managing customer concerns, especially during security incidents, with a focus on clear, calm, and effective communication
Natural Leader: When you speak, people listen—and they follow. You lead through influence and inspire your peers with your expertise and drive
Time Management and Prioritization: Strong organizational skills and the ability to manage time effectively, especially when dealing with multiple high-priority issues simultaneously
Battle-Tested: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). But your experience and mindset matter more than paper credentials
Company
Varonis
Varonis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies.
Founded in 2005
1001-5000 employees
H1B Sponsorship
Varonis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (5)
2023 (2)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$430.46MKey Investors
Convergence Investment PartnersDell EMC
2024-09-05Post Ipo Debt· $400M
2021-01-01Post Ipo Equity
2020-01-01Post Ipo Debt
Leadership Team
Brian Vecci
Field CTO
David Gibson
SVP of Strategic Programs
Recent News
Company data provided by crunchbase