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Bilt · 1 day ago

Senior Manager, Recruiting & People Operations - CX

New York, NY

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $115K/yr

4+ years exp

Bilt is the loyalty program for renters, transforming rent payments into valuable rewards. They are seeking a Senior Manager of Recruiting & People Operations to oversee the full people lifecycle for their remote Customer Experience support team, focusing on recruiting, HR business partnership, and workforce management.

FinTechLoyalty ProgramsReal EstateRental Property

Responsibilities

Own end-to-end recruiting for our remote CX support team, including intake, sourcing, interviewing, offers, and closing

Partner closely with CX leadership to forecast hiring needs and execute against headcount plans

Manage high-volume recruiting pipelines while maintaining a strong candidate experience

Maintain and optimize our ATS workflows, interview processes, and hiring data

Serve as the day-to-day HR partner for the CX support population

Handle all people operations for this group, including onboarding, offboarding, PTO, leaves, employee relations support, and policy guidance

Partner with managers on performance management, feedback, documentation, and corrective actions when needed

Ensure consistent application of people programs, policies, and processes across a distributed workforce

Own scheduling and coordination of CX training, onboarding classes, and ongoing shift coverage

Partner with CX leadership to ensure staffing levels align with business needs

Track and support scheduling changes, coverage planning, and operational cadence

Use and maintain HRIS and ATS systems to ensure accurate employee data and reporting

Identify opportunities to improve processes, documentation, and CX-specific people workflows

Support audits, compliance needs, and operational rigor for a remote workforce

Qualification

People Operations experienceEnd-to-end recruitingHRISATS systemsHigh-volume recruitingRemote team supportOrganizational skillsClear communicationAttention to detail

Required

4+ years of experience in a People Operations, HR, or similar function

Experience with all facets of People Operations and HRBP support - you have done everything from delivering feedback to handling leaves

Hands-on experience with end-to-end recruiting, ideally in high-volume or operational roles

Familiarity with HRIS and ATS systems and comfort operating in tools and data

Experience supporting remote or distributed teams

Strong organizational skills and attention to detail

Clear communicator who is comfortable partnering with frontline managers and leadership

Someone who enjoys being close to the work and operating at both a strategic and tactical level

Benefits

Medical Insurance (for you and your loved one) - We offer a variety of different subsidized medical plans (with dental and vision), including a free HDHP with a company-sponsored HSA contribution. We have you covered from Day 1.

Wellness Benefits - Enjoy a One Medical Membership, Wellhub (Gympass) Access, family planning programs and more, on us.

401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.

Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.

UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for yourself as often as you need it.

Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.

Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.

Company

Bilt

Bilt is a housing and neighborhood commerce network that transforms spend into rewards and benefits for everyone involved, and the first program to allow members to earn rewards on rent and HOA payments while building a path to homeownership.

Founded in 2021

New York, New York, USA

51-200 employees