FIS · 5 months ago
Change Management Analyst II
PHL MAKA 8767 FLR42
Full-time
Onsite
Mid LevelFIS is a company that focuses on financial services and technology, offering a collaborative and entrepreneurial work environment. The Change Management Analyst II is responsible for managing change requests for applications and infrastructure, ensuring compliance with policies and facilitating communication across teams.
BankingFinancial ServicesFinTechPayments
Responsibilities
Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, regulatory, and third-party audit requirements
Coordinates, convenes, and facilitates Change Advisory Boards and Emergency Change Advisory Boards (CABs and ECABs) containing both internal staff and customers
Maintains a calendar of approved and agreed upon product and infrastructure maintenance schedules
Reviews completeness and quality of change information entered into the change management system and works with change raisers to correct deficiencies
Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes
Works with all parties to resolve change related scheduling conflicts according to established practices
Provides assistance in the coordination and control efforts of extremely large and complex global projects and initiatives
Employs multiple channels to effectively communicate change to the organization
Demonstrates an overall understanding and knowledge of the supported applications and production environment
Holds Post Implementation review meetings to identify lessons learnt with failed change and change with issues
Qualification
Required
Considerable knowledge of change and release management principles, procedures and techniques
Knowledge of ITSM principles and experience applying service management practices in operational environments
Proficiency in Microsoft Office Suite and Power BI for data analysis and reporting
Hands-on experience with ServiceNow or other ITSM tools for ticketing and workflow management
Ability to prepare and manage data sets for reporting on service tickets and performance metrics
Strong communication skills for effective coordination and discussions with internal teams and external stakeholders
Ability to apply analysis and creative thinking when solving problems and conflict
Bachelor's degree in information systems or computer science or the equivalent combination of education, training, or work experience
Benefits
A competitive salary and benefits.
A variety of career development tools, resources, and opportunities.
A fantastic range of benefits designed to help support your lifestyle and wellbeing.
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
Founded in 1968
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
Stephanie Ferris
CEO and President
Recent News
Payments Dive
2026-01-16
Electronic Payments International
2026-01-15
Company data provided by crunchbase