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Ahold Delhaize USA · 1 day ago

ServiceNow Platform Architect

Quincy, MA

Full-time

Hybrid

Senior Level, Lead/Staff

$125K/yr - $188K/yr

10+ years exp

Ahold Delhaize USA is a division of a global food retailer and is seeking a ServiceNow Platform Architect to join their ITSM team. The role involves owning the ServiceNow platform architecture, collaborating with various teams to translate business needs into effective technological solutions, and leading platform development and governance.

GroceryRetailSales

No H1B

Hiring Manager

Nicole Gulinski

Responsibilities

Trusted advisor to IT Services, the Business (HR, Supply Chain, Vendor Management) and other partners for the ServiceNow platform, ecosystem and ITIL practices including ITSM and ITOM

Collaborate with key stakeholders, analysts and developers to establish strategic guidance, technical roadmap, standards and designs

Engage as a subject matter expert or troubleshooter when transformation opportunities, design conflicts or high severity problems arise

Hands-on platform development

Lead the planning, adoption and deployment of AI-related ServiceNow capabilities including GenAI, AIOps including Health Log Analytics and Predictive capabilities (ops, analytics)

Challenge the status quo and drive change to improve business agility and performance, ensuring associate enablement and user experience (UX) are not ignored

Ensure that key ITIL practices and ServiceNow implementation focus on delivering real business value and outcomes

Build relationships with vendors and partners, leading and participating in product and proposal evaluations, recommendations, and architecture oversight

Develops documentation of integration processes, solutions and design decisions for future reference and use by other engineers

Stay up-to-date on domain and industry news, innovations and practices

Qualification

ServiceNow developmentServiceNow architectureServiceNow certificationITIL practicesAIOps platformCMDB managementAgile experienceRetail industry experienceIT Security knowledgeEnglish fluencyTeam managementCommunication skills

Required

Bachelors Degree in Computer Science, CIS or related (or equivalent related work experience)

10 or more years of experience in relevant job or field of technology. Experience in an advanced role or technical capacity

5 or more years' experience directly responsible for managing, guiding, training and onboarding team members in relevant technologies, capabilities or skills

ServiceNow Architect certification(s), primarily Certified Technical Architect with Certified Implementation Specialty in ITSM as well as Certified Application Developer

ServiceNow development experience and certification(s)

Proven experience with ServiceNow development and architecture including data structure, CMDB, creating workflows, process automation, scripting, and Flow designer

Proven experience with ServiceNow Discovery and Cloud provisioning

Exceptional verbal, written, visual communication and influential 'storytelling' skills

Demonstrated experience interacting, partnering, and influencing at all levels of an organization

Able to manage own work time, priorities and responsibilities under aggressive timelines and budgets

Fluent in English (in word and in writing)