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Sentara Health · 1 day ago

Manager, Information Technology

Virginia Beach, VA

Full-time

Onsite

Mid, Senior Level

Sentara Health is a healthcare organization focused on improving health every day. The Manager, MyChart & Patient Experience provides strategic and operational leadership for Sentara’s Epic MyChart and Patient Experience applications, overseeing day-to-day operations and managing a high-performing analyst team to enhance patient access and workflow efficiency.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Lead daily operations for Epic MyChart and Patient Experience modules, including MyChart Bedside, Welcome, On My Way, Care Companion, and Hello World

Oversee issue resolution, workflow optimization, testing cycles, and release management

Manage and develop a team of analysts through coaching, mentorship, and performance feedback

Support intake, prioritization, resource allocation, and backlog management

Partner with clinical, operational, and IT stakeholders to ensure safe, effective, and value-driven deployments

Communicate project status, risks, and requirements to leadership and stakeholders in a clear, structured manner

Contribute to budgeting, forecasting, and resource planning for digital patient experience platforms

Drive continuous improvement efforts to enhance usability, efficiency, and patient adoption of MyChart capabilities

Qualification

Epic MyChartPatient Experience toolsRelease ManagementClinical WorkflowsTeam LeadershipAnalytical SkillsBudgeting AwarenessCommunication SkillsProblem-Solving SkillsProject Management

Required

Bachelor's Degree preferred

Hands-on expertise with Epic MyChart and related Patient Experience tools

Strong understanding of clinical workflows and Epic configuration principles

Experience leading technical teams or analysts in a healthcare IT environment

Demonstrated experience with release management, testing cycles, and operational readiness

Strong communication and collaboration skills, particularly in clinical and operational settings

Strong analytical, troubleshooting, and problem-solving skills

Leadership abilities with experience coaching and developing team members

Ability to translate technical concepts for both technical and non-technical audiences

Awareness of budgeting principles, forecasting, and cost considerations

Experience supporting project management activities or coordinating multiple workstreams

High emotional intelligence, diplomacy, and ability to navigate competing priorities

Preferred

Bachelor's Degree preferred

Preferred Epic Certifications: MyChart, Welcome, Care Companion, Hello World (Digital Patient Experience)

Experience with project intake, prioritization, and performance tracking

Ability to develop dashboards or analytical reports to measure performance and progress

Background supporting digital health, patient access, or consumer experience programs

Benefits

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down – $10,000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance

Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Company

Sentara Health

Glassdoor3.7

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S.

Founded in 1988

Hampton Roads, VA, US

10001+ employees

http://www.sentara.com

H1B Sponsorship

Sentara Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (7)

2023 (1)