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Deloitte · 1 day ago

Manager, ServiceNow SRE Engineer

Miami, FL

Full-time

Onsite

Mid, Senior Level

$108K/yr - $221K/yr

6+ years exp

Deloitte is a leading global professional services firm, and they are seeking a Manager, ServiceNow SRE Engineer to engage in high-visibility projects and deliver solutions that drive value for the business. The role involves technical leadership, collaboration with cross-functional teams, and hands-on engineering to maintain production systems and optimize operational excellence.

AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Owns and drives cost-effective solutions for platform operations, focusing on stability, resilience, and automated optimizations to reduce maintenance costs and meet business KPIs

Champions modern SRE practices, ensuring alignment with business goals and operational standards. Responsible for requirement analysis, automation, integration, monitoring, and ongoing support

Hands-on contributor who maintains system integrity, solves complex problems through automation and predictive analytics, engineers modern solutions, and drives operational excellence

Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs. Engage with customers and product teams to deliver the right solution for the product in the right way at the right time, quickly responds to incidents, and engages with stakeholders to deliver timely operational fixes

Exhibit a mindset that favors action and evidence over extensive planning. Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions

Works with diverse teams to make informed decisions, balancing feasibility, usability, and value, and fosters team synergy and innovation

Possess deep expertise in modern software engineering practices, SRE, Agile, DevSecOps, and CI/CD, Observability, deployment techniques like Blue-Green, Canary to minimize down-time and enable A/B testing approaches, optimizing automation and supporting high-quality outcomes throughout the product lifecycle

Quickly learns domain-specific knowledge, translates business needs into operational plans, and drives operational discipline using metrics and root-cause analysis

Exhibit exceptional communication skills, capable of articulating complex technical concepts clearly and compellingly. Inspire and influence stakeholders at all levels through well-structured arguments and trade-offs supported by evidence, evaluations, and research. Create coherent narratives that align technical solutions with business objectives

Engage and collaborate with stakeholders at all organizational levels, from team members to senior executives. Build and maintain constructive relationships, fostering a culture of co-creation and shared momentum towards achieving product goals. Align diverse perspectives and drive consensus to create feasible solutions

Qualification

ServiceNow administrationMonitoring solutionsCloud native applicationsSLOSLI definitionAI/ML experienceCloud security practicesSoftware engineering principlesAgile methodologiesServiceNow certificationsEffective communicationInterpersonal skillsOrganizational skills

Required

A bachelor's degree in computer science, software engineering, or a related discipline. Experience is the most relevant factor

6+ years proven experience with ServiceNow administration, ServiceNow analytics and reporting, and infrastructure management (including SSO, certificates, MID Server, PowerShell, and JavaScript), with a strong focus on ensuring platform reliability by monitoring incidents and health metrics, resolving issues through logs, and leveraging best practices in change, release, and automation to improve operational and platform efficiency

5+ years of hands-on experience in implementing and administering monitoring solutions (Dynatrace, ServiceNow Instance Observer, Cloud Watch, Azure Monitor)

5+ years of hands-on experience in hosting highly available cloud native applications, using auto-scaling, self-resilient architectures, across various cloud service providers such as Azure, AWS and GCP

3+ years of hands-on experience with troubleshooting application and infrastructure issues in production environment, with high accuracy, conducting root cause analysis, providing preventive measures based on RCA on multiple cloud providers, including ServiceNow

3+ years of experience in defining SLO and SLI for cloud native applications, measuring, reporting and alerting using custom scripts or monitoring solutions

1+ years of experience with AI/ML, GenAI, and specifically AIOps

Prior experience with cloud providers security practices, networking, cloud administration, database technologies and maintenance, firewalls, and load balancers

Prior software engineering experience with the understanding of Business Context Diagrams (BCD), sequence/activity/state/entity relationship/data flow diagrams, OOP/OOD, data structures, algorithms, and code instrumentations

Prior experience using methodologies & tools such as XP, Lean, SAFe, DevSecOps, CI/CD, SRE, ADO, GitHub, SonarQube, etc. to deliver high-quality products rapidly

Certifications: ServiceNow Certified System Administrator (CSA) and at least one ServiceNow Certified Implementation Specialist (CIS) certification in a major module such as ITSM, CSM, HRSD, or APM

Must be a US Citizen

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future