Colorado Village Collaborative ยท 3 weeks ago
Program Manager-Supportive Services
Denver, CO
Full-time
Onsite
Entry, Mid Level
$68K/yr - $68K/yr
2+ years expColorado Village Collaborative is dedicated to providing a safe and supportive environment for residents and the broader community. The Program Manager - Supportive Services will lead and manage supportive services programs, ensuring operational alignment and compliance while collaborating with various stakeholders.
Health CareNon ProfitService Industry
Responsibilities
Provide leadership, planning, and direction of Peer Support and Housing Support departments
Ensure supportive services are operating seamlessly with each operation plan in collaboration with the Peer Support Manager and Housing Support Managers
Build new procedures with the Manager and support them in the implementation process
Ensure program alignment with Organizational and Department policy and support the Manager in the implementation of policies
Lead and manage supportive services programs, providing guidance and support as needed
Directly manage and mentor Peer Support Manager and Housing Support Manager
Set individual and team goals that align with each operation plan
Manage data collection and evaluation for all peer training outcomes
Compile and analyze peer training participation, certification progress, and satisfaction metrics
Problem-solve challenges with the Assistant Director of Supportive Services, if needed
Analyze data and make recommendations to processes, procedures, and systems
Maintain relationships with key stakeholders, community partners, and internal teams
Collaborate with other departments to ensure that business needs are being met
Stay up-to-date with industry trends and best practices, and apply this knowledge to drive growth for both Peer Support and Housing Support
Manage resources to ensure all expenditures are valid and aligned with company goals
Ensure compliance with relevant laws, regulations, and policies
Conduct HMIS data collection/input reviews on an ongoing basis
Work with the Assistant Director of Supportive Services to determine appropriate metrics for tracking success for internal and external use
Track metrics on a monthly basis and report out on those metrics to the Assistant Director of Supportive Services, Manager, and team
Assist in bi-annual reports summarizing progress, barriers, and peer workforce growth
Other duties as assigned
We are a small, dynamic team and at times everyone is required to do a bit of everything. You may be asked to take on other responsibilities from time to time, but these should not get in the way of your ultimate responsibility which is supporting the supportive services staff
Qualification
Required
High School Diploma or equivalent and two years either working with unhoused individuals, in non-profit, or supervising others is required
Knowledge of Peer Support, Case Management, and Housing Navigation workforce is required
Reliable transportation is required
Cell phone to download and access CVC applications is required
Cultural Competence
Time management
Excellent written and verbal communication
Administrative Skills
Conflict Mediation/Resolution Skills
Meeting Facilitation Skills
High Emotional Intelligence
Ability to relate to people from diverse backgrounds and experiences
Trauma-Informed approach
Creativity and flexibility
Resilience and thick skin
Intrinsic motivation to achieve goals
Preferred
Additional education or experience in social work, human services, or related fields preferred
Experience working with individuals experiencing homelessness or vulnerable populations is strongly preferred
Familiarity with HMIS or other community member data systems is a plus
Experience considered a plus: Prior experience working with people experiencing life challenges
Lived experience with recovery from homelessness, mental health, or substance misuse
Benefits
Generous benefits including 401k matching
100% employer-paid premiums for health, dental, vision
Paid vacation
Paid holidays
$40 cell phone stipend
Company
Colorado Village Collaborative
Colorado Village Collaborative aims to expand current programming by incorporating peer support services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Caring for Denver Foundation
2022-12-14Grant
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