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Send · 1 month ago

Delivery Manager

New York, United States

Full-time

Onsite

Mid, Senior Level

$140K/yr - $150K/yr

Send is an innovative company focused on enhancing the underwriting process for commercial insurers. The Delivery Manager will be responsible for managing the successful delivery of their SaaS underwriting workbench to customers across North America, coordinating cross-functional teams, tracking milestones, and ensuring projects are delivered on time and within budget.

Information TechnologyInsurTechSoftware

No H1B

Responsibilities

Build and maintain strong working relationships with client stakeholders across North America, ensuring alignment on delivery goals, timelines, and expectations

Lead the planning, execution, and delivery of customer implementation projects - from initial scoping through to go-live and handover

Work closely with engineering, QA, product, and customer success teams to keep delivery on track and ensure smooth collaboration across teams

Proactively identify delivery risks, blockers, or scope changes, and work with relevant stakeholders to develop effective solutions

Maintain clear project plans, track progress against key milestones, and ensure visibility of status to internal and external stakeholders

Ensure that all project deliverables meet agreed quality standards and customer expectations

Provide regular updates on progress, risks, and key metrics to internal leadership and client stakeholders

Contribute to improving our delivery processes by feeding in lessons learned, customer feedback, and industry best practices

Keep delivery efforts aligned with commercial goals, managing timelines, scope, and budget awareness throughout the project lifecycle

Where applicable, coordinate with third-party implementation partners to align efforts and ensure successful outcomes

Qualification

SaaS implementationInsurance industry experienceProject managementAgile methodologiesCross-functional collaborationBudget managementProject management toolsCommunication skillsProblem-solvingOrganizational skills

Required

Proven experience managing end-to-end delivery of complex SaaS implementation or software projects, with strong experience in the insurance or insurtech industry

Strong project management skills with the ability to plan, organise, and track multiple workstreams simultaneously

Excellent communication and interpersonal skills, with the ability to build and maintain relationships with senior client stakeholders and internal teams

Demonstrated problem-solving ability to proactively identify risks, blockers, and scope changes - and implement effective mitigation strategies

Comfortable working in fast-paced, dynamic environments with shifting priorities and ambiguity

Experience working closely with cross-functional teams including engineering, product, QA, and customer success

Solid understanding of software delivery methodologies such as Agile, Scrum, or Kanban

Strong organisational skills and attention to detail, with a focus on delivering high-quality outcomes on time and on budget

Ability to manage budgets, timelines, and resource allocation effectively

Collaborative mindset with experience coordinating third-party vendors or delivery partners

Proficiency with project management and collaboration tools such as Jira, Confluence, Microsoft Teams, or similar

Benefits

Medical, Dental, and Optical Coverage - Includes basic life insurance, short- and long-term disability, with the option to access additional voluntary coverage.

401(k) Contributions - Company matches 100% of the first 3% you contribute, and 50% on the next 2%.

Time Off - 25 days of vacation leave for all colleagues worldwide, plus public holidays. We also offer volunteering time and a wellness day.

Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents.

Mental Health Support - Access to Spill, providing free and confidential therapy and mental health support.

Learning and Development - Annual budget through Learnerbly, offering access to hundreds of books, courses, conferences, subscriptions, and other learning resources to support your growth.