Apply on Employer Site

Netomi · 2 weeks ago

Solution Architect – Agentic Delivery

Canada

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Netomi is the leading agentic AI platform for enterprise customer experience, working with major global brands to enable automation across customer journeys. The Solution Architect will lead technical success in complex enterprise deployments, focusing on solution architecture and ensuring customer onboarding and production readiness.

Artificial Intelligence (AI)Customer ServiceDigital MarketingEnterprise SoftwareMachine LearningSaaSSoftware

Growth Opportunities

Responsibilities

Lead deep solution and architecture discussions with enterprise customers

Translate business and operational requirements into scalable, secure technical architectures

Own technical success during the early delivery lifecycle (0–90 days)

Act as the primary technical escalation point for complex delivery and integration issues

Design and review API-first integrations, including: REST / GraphQL APIs, Webhooks and event-driven architectures

Lead web and mobile application integrations, including: SDK-based integrations, Authentication and authorization flows (OAuth, SSO, token-based), Client–server interaction patterns

Lead integrations with customer support and contact center platforms, such as: Zendesk, Salesforce Service Cloud, ServiceNow, LivePerson, Genesys, Ticketing, case management, and CRM systems

Define data flows for: Ticket creation and updates, Conversation context synchronization, Agent assist and human handoff scenarios

Ensure reliable, secure, and performant integrations aligned with customer workflows

Contribute to RFP / RFQ responses, providing: Architecture and deployment models, Integration approaches and constraints, Security, scalability, and performance considerations

Participate in technical discovery calls and solution walkthroughs with prospects

Lead discussions on: Deployment architecture and environment isolation, Security posture, compliance requirements, and data handling, Network connectivity, peering, and access models, Load testing, scale readiness, and performance validation

Partner with engineering teams to align customer requirements with platform capabilities

Work closely with Product, Engineering, QA, and Customer Success to: Resolve delivery risks and escalations, Improve delivery playbooks and reference architectures, Enable repeatable and scalable customer deployments, Mentor delivery engineers on architecture and integration best practices

Qualification

Solution ArchitectureAPI-driven solutionsCustomer support integrationREST APIsWebhooksAuthenticationAuthorizationWebMobile integrationTechnical consultingStakeholder managementMentoring delivery engineersAI-powered automationSaaS delivery experienceCloud platforms familiarityCommunication