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SHL Medical · 4 days ago

Director of Business Development, North America, Assembly & Packaging

Deerfield Beach, FL

Full-time

Onsite

Director/Executive

10+ years exp

SHL Medical is a world-leading provider in the design, development, and manufacturing of advanced self-injection devices. The Director of Business Development will support commercial growth initiatives by executing business strategies focused on assembly, labeling, packaging, and technical services for drug delivery devices, while managing client relationships and expanding strategic partnerships.

ManufacturingMedical Device

Responsibilities

Relationship Management: Building and maintaining strong, trust-based relationships with key clients

Implementing tailored account plans developed in coordination with Global strategy to achieve client and company objectives

Client Needs Assessment: Understanding client needs, anticipating future requirements, and identifying opportunities for growth and reporting to Global teams

Communication and Collaboration: Acting as a bridge between clients and internal teams, facilitating communication and ensuring a seamless experience

Problem Solving: Addressing client issues and complaints and working to resolve them effectively

Sales and Revenue Growth: Supporting market engagement and lead generation in alignment with global revenue objectives by identifying and reporting upselling and cross-selling opportunities

U.S. Performance Monitoring: Tracking account performance, preparing reports, and presenting key metrics to Global Teams

Strategic Business Development

+ Support identification and evaluation of new business opportunities in the U.S. market under global strategic direction

+ Execute activities aligned with long-term commercial strategy set by Global Teams in line with SHL Medical’s growth objectives

+ Monitor market dynamics and competitor activities

Lead Generation and Opportunity Management

+ Generate, qualify, and nurture leads

+ Build strategic partnerships with existing and new clients

+ Support sales cycle activities until handoff to project execution teams under global oversight

Proposal and Contract Development

+ Acts as a liaison between potential customer and Global commercial leadership to support contract discussions

+ Coordinate proposals, quotations, RFIs, RFQs, and commercial contracts preparation under guidance from Global Teams

+ Support negotiations efforts led by Global Teams

+ Collaborate cross-functionally to ensure compliant contracts

Customer and Stakeholder Engagement

+ Deepen customer relationships and understand technical/commercial needs

+ Engage with stakeholders at multiple levels

+ Represent SHL at industry events

Project & Process Support

+ Participate in design reviews and provide customer insights

+ Improve internal sales processes and CRM systems

+ Ensure smooth project transitions

Additional Responsibilities

+ Communication Skills: Excellent verbal and written communication, including presentation skills

+ Interpersonal Skills: Building rapport and establishing trust with clients

+ Negotiation Skills: Supporting the successful negotiation of contracts and agreements

+ Problem-Solving Skills: Identifying and resolving issues effectively

+ Analytical Skills: Analyzing data and identifying trends to improve client relationships

+ Project Management Skills: Managing multiple projects and initiatives simultaneously

+ Sales Skills: Support the identification and pursuit of new business opportunities

+ Customer Relationship Management (CRM): Utilizing CRM systems to manage client interactions and data

+ Manage and report commercial pipeline

+ Facilitate cross-functional alignment

+ Track and report KPIs and key metrics

+ Support key account management efforts in coordination with Global teams

+ Gather and report market intelligence to support Global strategic decisions

+ Mentor junior BD staff (if applicable)

Qualification

Business DevelopmentSales SkillsNegotiation SkillsCRM ProficiencyAnalytical SkillsLife Sciences KnowledgePresentation SkillsProject ManagementInterpersonal SkillsProblem-Solving SkillsCommunication SkillsCross-Functional Leadership