Johnson Electric · 1 month ago
Customer Quality & Warranty Engineer – Automotive
Plymouth, MI
Full-time
Onsite
Mid Level
3+ years expJohnson Electric is seeking a Customer Quality Engineer - Automotive to manage non-conformance issues, warranty claims, and customer complaints for imported products in the Americas. The role involves ensuring customer satisfaction through quality assurance and root cause analysis, while also collaborating with various teams to improve manufacturing processes and product launches.
AutomotiveElectronicsIndustrialIndustrial ManufacturingManufacturingMedical DeviceProduct DesignSustainability
No H1B
Responsibilities
Monitor customer key measurables to achieve customer satisfaction
Work with the APQP team on new product development
Support QE requirements for PPAP submissions and annual validation to the customer
Work with management to establish performance expectations for all our manufacturing processes and monitor those expectations for improvement
Ensure quality problems are resolved in a timely and effective manner without recurrence, being an expert in problem-solving techniques (customer/internal issues and internal PPM)
Serve as the initial point of contact between the customer and JE, lead and champion root cause analysis
Manage product launches for new programs, changes (internal and external)
Develop and monitor quality control and inspection methods
Monitor and address any Layered Audit Findings, complete Layered Audits and Internal Audits on schedule
Maintain key process documentation like Control Plan, PFMEA, Inspection Checklist, Internal PPM Gap Closure, CRRN's, Customer Issue QPR Log, etc
Ensure all reporting is on time. Ensure internal NMRs are responded to effectively and in a timely manner
Provide daily updates at morning walkabout meetings concerning product and process concerns and continual improvements
Work with Process and Product Engineering to resolve customer and internally identified problems
Determine use, scrap, or rework decisions to minimize customer risk
Be capable of determining a course of action that best protects the customer while also providing value for our company
Qualification
Required
Bachelor's degree in Engineering or a related field
Technical knowledge of electrical motors, D/C and A/C Motors, actuators
Experience with managing warranty returns
3-5+ years of direct work experience in the quality field with external customers is a MUST
Knowledge and experience of working in a manufacturing facility is a MUST
Experience dealing with global customers e.g. Mexico and China
Excellent communication skills with the ability to lead a problem-solving team to meet group objectives
In-depth knowledge of automotive methodologies, including SPC, APQP, PFEMA development, Control Plans, PPAPs, Process Flow, AIAG requirements, and customer-specific requirements
Experience with quality tools, including Fish Bone diagram, Pareto Charting, inspection tools, 5 Why, Is/Is Not, and other structured problem-solving methods
Thorough knowledge of modern office equipment with a special emphasis on Excel, MSWord, Minitab, and other software
Must be able to work for any employer in the U.S. without sponsorship
Preferred
Master's degree in Engineering
Bilingual Spanish and English
Benefits
Career Advancement: Clear career paths and opportunities for advancement within the company.
Employee Well-being: Focus on employee health and well-being with various wellness programs and initiatives.
Sustainability Commitment: Work for a company committed to sustainability and making a positive impact on the environment.
Inclusive Workplace: An inclusive and diverse workplace where all employees are valued and respected.
Technological Leadership: Be part of a company that is a leader in its field, driving technological advancements.
Company
Johnson Electric
Johnson Electric is a global leader in motion products, control systems and flexible interconnects.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jean-Christophe Debarge
Head Of Finance
Recent News
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