Regional RMA Manager - Americas jobs in United States
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Coperion ยท 1 day ago

Regional RMA Manager - Americas

positionWhitewater, WI
timeFull-time
remoteOnsite
seniorityMid, Senior Level

Coperion is an industry leader in compounding and extrusion, feeding and weighing, and bulk material handling. The RMA Manager is responsible for overseeing the management and resolution of Return Merchandise Authorizations across the Americas, focusing on coordinating return processes and driving continuous improvement initiatives to enhance product quality and customer satisfaction.

Machinery Manufacturing
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H1B Sponsor Likelynote

Responsibilities

Manage the end-to-end RMA process, ensuring timely and accurate handling of product returns, repairs, and replacements across the Americas
Communicate proactively and effectively with customers regarding RMA procedures, status updates, and resolutions to ensure high levels of customer satisfaction
Analyze return data to identify trends, root causes, and opportunities for product or process improvements
Collaborate with engineering, quality, logistics, and other relevant teams to resolve product issues identified through RMAs
Develop and implement policies, procedures, and workflows to streamline RMA operations and reduce return rates
Drive corrective and preventive actions based on return analysis to improve product quality and reduce recurrence of issues
Maintain documentation for audits, inspections, and continuous improvement initiatives
Provide regular reports on RMA trends, resolution metrics, cost analysis, and improvement initiatives to management

Qualification

RMA managementAnalytical skillsProject managementInternational logisticsQuality management systemsCross-cultural adaptabilityCommunication skillsProblem-solving skillsOrganizational skills

Required

Education in Engineering, Business Administration, or a related field
Proven experience in RMA management, product returns, or related quality roles, ideally in mechanical engineering or machinery industries
Strong analytical, problem-solving, and organizational skills
Excellent communication skills in English
Ability to work under pressure and manage multiple priorities across regions
Strong project management skills and experience coordinating cross-departmental initiatives
Willingness to work in international or cross-cultural environments

Preferred

Experience with international logistics and compliance standards
Knowledge of quality management systems and continuous improvement methodologies
Ability to adapt to changing priorities and work effectively in a dynamic environment

Company

Coperion

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Coperion is the worldwide market and technology leader in compounding & extrusion, materials handling and service.
dateFounded in 2001
location
Stuttgart, Baden-Wurttemberg, DEU
people-size1001-5000 employees
web-link
http://www.coperion.com

H1B Sponsorship

Coperion has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
2021 (3)
2020 (3)

Funding

Current Stage
Late Stage
Total Funding
unknown
2012-10-16Acquired

Recent News

foodnavigator-usa.com
IFF to improve alternative meat capabilities, invests in Coperion's HME technology
2024-04-26
vegconomist
Coperion Introduces "Texture Solutions" for Plant-Based and Cultivated Meat
2024-04-11
Company data provided by crunchbase