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KONE · 3 days ago

Inbound Customer Service Agent

Moline, IL

Full-time

Onsite

Mid Level

$57K/yr - $75K/yr

3+ years exp

KONE is a global leader in providing elevators, escalators, and automatic building doors, dedicated to improving urban life. They are seeking an Inbound Customer Service Agent to manage customer queries and complaints, ensuring timely and professional communication while owning cases from receipt to resolution.

IndustrialManufacturingProduct Design

H1B Sponsor Likely

Responsibilities

Receive and Monitor all incoming calls from customers located in the United States and Canada and calling their local offices for non callout related topics and attend to them in a timely and professional manner

Escalate and assign cases to second specialized line as needed

Answer incoming calls from technicians and branch personal and pertaining to customer issues and/or callout resolution

Proactively update customer contact data and follow process to update the rest of the customer/equipment master data

Identify possible leads and assign those to the sales organization

Qualification

Customer service experienceData entry skillsCommunication skillsProblem-solving skillsHigh school diplomaRead documentsMathematical skills

Required

3+ years related experience and/or training in the field of customer service or prior supervisory experience

High school diploma or general education degree (GED)

Ability to speak clearly and understandably on the telephone

Ability to enter information into a computer while talking on the telephone

Ability to interact with our customers and service people in a courteous, friendly yet not 'chatty' manner

Proficient skills in spelling, communications, and data entry

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Benefits

Competitive salary

Flexible work schedule

Opportunities to learn and grow

Matching 401K

Comprehensive health and wellness plans for the entire family

Paid holidays and paid time off

Company

KONE

Glassdoor4.0

KONE designs and manufactures elevators, escalators, moving walkways, and automatic doors for buildings.

Founded in 1910

Espoo, Southern Finland, FIN

10001+ employees

https://www.kone.it

H1B Sponsorship

KONE has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (2)

2022 (4)

2021 (3)

2020 (9)