VSE Aviation · 2 weeks ago
Customer Service Leader
Miramar, FL
Full-time
Onsite
Mid LevelVSE Aviation is a company focused on providing excellent customer service in the aviation industry. The Customer Service Leader is responsible for managing customer accounts, resolving issues, and fostering positive relationships while supporting internal departments.
AerospaceIndustrialManufacturing
Responsibilities
Communicate with customers by telephone or email to provide information about products or services and understand/ transmit financial and technical information to internal and external customers
Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken
Capable of producing 30-50 quotes a day while supporting the processing of all customer components through the shop processes
Assists in generating revenue and forecasts/tracks key account metrics (e.g. quarterly sales results and annual forecasts)
Develops a thorough understanding of VSE Aviation products and service offerings to better upsell and cross-sell to our clients
Creates and produces quotes and pricing approvals for Customers
Monitor all customer and internal team KPI’s ensuring all metrics are met
Act as authorized representatives to approve additional costs for customer accounts within limits of each account
Adheres to customer specific reporting requirements i.e., technical, reliability and performance KPIs and communicate directly to the customer
Manage complete internal process for customer orders through all internal steps and departments, ensuring work is prioritized and manages to meet contract requirements and exceed customer expectations
Work with internal business partners to optimize workflow based on contractual and customer TAT commitments in accordance with contract specifications
Manages and delegates customer order requirements throughout departments to ensure continuous workflow
Stays on top of clients to make sure they are receiving services that are within their budget and meeting their needs
Builds strong sales leads, promotes growth with customers by maintaining strong relationships and leveraging superior support to acquire new business opportunities
Identify, assess, and resolve customer issues using all available resources, judgement, and tools to deliver a positive solution
Use good judgement and discretion when managing and supporting customers when quoting and determining approval thresholds
Meet customers onsite or be available for travel to customers and trade shows as required
Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company
Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner
Prepare, review and present estimates, including different pricing options, detailed letters, and reports
Other duties as assigned
Qualification
Required
Responsible for the management of customer accounts
Provide product services and resolve emerging obstacles that customers might face with accuracy and efficiency
Formulate positive relationships with customers
Support other departments within VSE Aviation
Communicate with customers by telephone or email to provide information about products or services
Understand/transmit financial and technical information to internal and external customers
Keep records of customer interactions or transactions
Record details of inquiries, complaints, or comments, as well as actions taken
Capable of producing 30-50 quotes a day
Support the processing of all customer components through the shop processes
Assist in generating revenue and forecasts/tracks key account metrics (e.g. quarterly sales results and annual forecasts)
Develop a thorough understanding of VSE Aviation products and service offerings
Create and produce quotes and pricing approvals for customers
Monitor all customer and internal team KPI's ensuring all metrics are met
Act as authorized representatives to approve additional costs for customer accounts within limits of each account
Adhere to customer specific reporting requirements i.e., technical, reliability and performance KPIs
Manage complete internal process for customer orders through all internal steps and departments
Work with internal business partners to optimize workflow based on contractual and customer TAT commitments
Manage and delegate customer order requirements throughout departments to ensure continuous workflow
Stay on top of clients to ensure they are receiving services that are within their budget and meeting their needs
Build strong sales leads and promote growth with customers
Identify, assess, and resolve customer issues using all available resources, judgement, and tools
Use good judgement and discretion when managing and supporting customers
Meet customers onsite or be available for travel to customers and trade shows as required
Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company
Provide support for other departments with accurate and timely information
Prepare, review and present estimates, including different pricing options, detailed letters, and reports
Company
VSE Aviation
VSE Aviation is positioned in the aerospace industry to support our customers with maintenance, repair, and overhaul services.
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
K
Keith Windham
CEO A.I.R. / VP of BD VSE Aviation
Company data provided by crunchbase