CVS Health · 3 months ago
Executive Director, Patient Engagement & Retention - Oak Street Health
United States
Full-time
Remote
Director/Executive
$132K/yr - $303K/yr
15+ years expCVS Health is a leading health solutions company dedicated to transforming healthcare. The Executive Director will drive enterprise-wide patient retention and engagement efforts, leading a large team and collaborating across functions to improve patient outcomes and experience.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Develop and implement enterprise strategies to improve patient retention, engagement, and Wellness Review Visit (WRV) completion
Lead and manage the PEEP team (150+ FTEs), including workforce planning, performance management, and professional development
Monitor program performance using analytics; identify improvement opportunities and implement solutions
Partner with PMO, Clinical Ops, Learning, Membership, PRM, Population Health, and Med Cost teams to execute initiatives and manage change
Serve as the enterprise retention lead, presenting insights and strategies to senior leadership and stakeholders
Oversee budgets for PEEP and related initiatives, ensuring efficient resource allocation
Qualification
Required
15+ years in strategy, planning, or operations, including 4+ years in healthcare leadership
4+ years managing direct reports, with experience leading large teams
Proven success in leading enterprise-wide initiatives with measurable impact
Strong analytical skills and ability to translate data into actionable strategies
Executive presence and experience presenting to senior leaders and boards
Excellent communication and stakeholder engagement skills
Ability to travel 5–10%
Preferred
Master's degree (MBA, MHA, MPH, MPP)
Experience in value-based care and healthcare operations
2+ years leading teams of 20+ members
Proficiency in Microsoft Office Suite (Excel, PowerPoint)
Healthcare-specific operational leadership experience
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
Maryland Daily Record
2026-01-19
bloomberglaw.com
2026-01-16
Company data provided by crunchbase