NavVis · 1 month ago
Customer Success Manager - Benelux, Laser Scanning (F/M/D)
United States
Full-time
Remote
Mid Level
3+ years expNavVis is a global leader in reality capture and digital factory solutions, offering innovative technology that bridges the physical and digital worlds. The Customer Success Manager will play a key role in driving customer success by managing the onboarding process and ensuring customer satisfaction with NavVis' hardware and software solutions.
Indoor PositioningInformation TechnologyLocation Based ServicesNavigationSoftware
Responsibilities
Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
Communicating effectively at all levels of the organization, keeping stakeholders informed and delivering high-touch support, especially with our User Education and Support teams within the CX organization
Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
Qualification
Required
A Bachelors or Masters degree in Geosystems, Civil Engineering or Computer Science will help you easily understand our technology
3+ years of experience in B2B customer success, account management, or consulting
Proven track record of building trusted relationships with B2B clients and delivering measurable business value
Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
Willingness to travel across the region to build deeper relationships and address customers' technical needs
Benefits
30 days of paid time off per year
Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy
Deutschlandticket subsidy to support sustainable travel using public transport
Flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
Full visa and relocation support for international candidates
An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility
A competitive compensation package that values the skills and experience you bring
Up to 4000 EUR employee referral bonus
Financial support for local language classes to help you in your journey of integrating into the culture!
Company
NavVis
NavVis enables service providers and enterprises to capture and share the built environment as photorealistic digital twins.
201-500 employees
H1B Sponsorship
NavVis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (6)
2022 (5)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$96.43MKey Investors
Cipio PartnersSAP.iOEuropean Investment Bank
2021-12-07Series Unknown· $28.18M
2021-05-05Non Equity Assistance
2020-07-08Debt Financing· $22.68M
Leadership Team
Felix Reinshagen
Co-Founder & CEO
Georg Schroth
Co-Founder / Managing Director
Recent News
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2026-01-16
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2025-09-26
Company data provided by crunchbase