Love's Travel Stops · 2 weeks ago
Commercial Account Manager (Retail)
Houston, TX
Full-time
Onsite
Mid, Senior Level
5+ years expLove's Travel Stops is a family-owned and -operated business that has been fueling customers’ journeys since 1964. The Commercial Account Manager (Retail) plays a key role in supporting customer accounts and ensuring contract compliance while enhancing customer satisfaction through effective communication and problem resolution.
Retail
Responsibilities
Serve as the primary point of contact for a portfolio of retail fuel customers. Coordinate/facilitate with internal cross-functional teams to resolve customers concerns regarding station performance, billing, transaction management, and quotes. Responsible for all contract administration and compliance activities to ensure service aligns with requirements
Facilitate/lead new customer onboarding, ensuring a smooth and positive transition from contract execution to implementation. This includes welcome communication, proprietary fueling cards set-up, Customer Portal training/registration, and first bill review
Monitor contractual compliance, including Fuel Purchase Agreements (FPAs) volumes tracking and reporting , billing, and related performance metrics
Develop and maintain recurring customer touchpoints, pursuant to Customer Engagement Plan, to discuss account performance, contract compliance, and new opportunities
Support internal audit and compliance reviews by ensuring contract documentation and reporting are up to date and accurate
Maintain accurate and timely data within Salesforce CRM and related business systems
Partner with the Business Development and Legal teams to assist with contract preparation, renewals, and negotiations
Generate performance summaries to support business reviews and decision-making. Assist with financial analyses in support of contract renewals
Develop a deep knowledge of assigned contracts, industry challenges, and customers’ needs to leverage opportunities for revenue growth. Upsell and cross-sell customers on other product lines within our value chain
Travel as needed to support customers and specific events
Other duties assigned as needed
Qualification
Required
High school diploma or equivalent required
3+ years Analyzing and creating reports
3+ years Writing internal and/or external customer communications, including proposals, notices, or reports
3+ years Conducting contract negotiations, administration and/or compliance activities
5+ years Managing relationships with internal and/or external customers or accounts
Proficient in Microsoft Office Outlook, Microsoft Excel, Microsoft Word, Salesforce and the ability to learn new software applications and computer programs
Build & sustain relationships using appropriate interpersonal skills and communication methods to build constructive relationships with customers, business units, service organizations and other stakeholders to meet shared goals and objectives
Contribute to the team's success by demonstrating cooperation and collaboration while participating in a group or team environment
Facilitate & manage change by making effective decisions which achieve the desired results in the midst of changes in responsibilities, work processes, timeframes, performance expectations, organizational culture or work environment
Actively supports and promotes corporate and/or business unit changes
Results driven focus with the goal and ability to harnesses others' energy to drive toward goal alignment which meets or exceeds expectations
Requires prolonged sitting, some bending and stooping
Occasional lifting up to 25 pounds
Manual dexterity sufficient to operate a computer keyboard and calculator
Requires normal range of hearing and vision
Preferred
Bachelor's degree strongly preferred
Company
Love's Travel Stops
Founded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, and remains entirely family-owned and operated.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brianna Hubbard, SHRM-CP
HR Business Partner
Derek Rusinek
Field Employee Relations Partner
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