West Pharmaceutical Services · 2 days ago
Senior Technical Site Support
Exton, PA
Full-time
Onsite
Mid, Senior Level
3+ years expWest Pharmaceutical Services is a dedicated team focused on improving patient lives through innovative healthcare solutions. The Senior Technical Site Support role involves managing the site's IT infrastructure and providing support for End User devices, ensuring compliance with corporate guidelines and regulatory requirements. This position requires collaboration with regional and global teams to maintain service levels and participate in transformation projects.
BiotechnologyHealth CareIndustrialManufacturingPackaging ServicesPharmaceutical
Responsibilities
Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
Assist with troubleshooting and problem determination/resolution
Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services
Participate in local, regional, and global Digital and Transformation projects and coordinate roll-out of same on local site level
Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads
Professional attitude in maintaining a clean, orderly and safe work area
Exemplary behavior in IT security related topics
Participate in “on-call” support rotation
Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
Compliance to all local site Environmental, Health and Safety regulations
Compliance to all local site company policies, procedures and corporate policies
Other duties as assigned
Qualification
Required
Bachelor's Degree or equivalent experience in Computer Science required
3+ years of experience in IT support and / or IT operations, ideally in regulatory manufacturing environment
Experiences in collaboration within international teams
Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
Assist with troubleshooting and problem determination/resolution
Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services
Participate in local, regional, and global Digital and Transformation projects and coordinate roll-out of same on local site level
Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads
Professional attitude in maintaining a clean, orderly and safe work area
Exemplary behavior in IT security related topics
Participate in 'on-call' support rotation
Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
Act in accordance with the company's Guiding Principles and adherence to the corporate Code of Conduct
Compliance to all local site Environmental, Health and Safety regulations
Compliance to all local site company policies, procedures and corporate policies
Able to comply with the company's safety policy at all times
Able to comply with the company's quality policy at all times
Preferred
Excellent interpersonal skills and communication skills
Strong service orientation
Ability to work on own initiative and to meet deadlines
Open to change and prepared to drive change
Required Language: English
Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience
Completes a variety of atypical assignments
Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments
Works with a limited degree of supervision
Acts as an informal resource for colleagues with less experience
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Support and contribute in Lean Sigma programs and activities towards delivery of the set target
Desktop support incl. MS Office Suite
MS Windows Server administration
Network technologies/protocols and administration
Microsoft Active Directory
Microsoft Office 365
Information Technology/ITIL Foundations v3 preferred
Company
West Pharmaceutical Services
West Pharmaceutical Services is a manufacturer of technologically advanced containment and delivery systems for injectable medicines.
5001-10000 employees
H1B Sponsorship
West Pharmaceutical Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (24)
2023 (18)
2022 (26)
2021 (17)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Eric Green
Chairman, President, and CEO
Atul Patel
Vice President, Devices & Delivery Systems
Recent News
2025-12-06
Company data provided by crunchbase