Prolific · 1 day ago
Strategic Customer Success Manager
San Francisco, CA
Full-time
Hybrid
Senior Level
$180K/yr - $240K/yr
6+ years expProlific is an innovative company in the AI space, focused on reshaping AI development through human data infrastructure. The Strategic Customer Success Manager will partner with leading AI model creators to drive the adoption and success of Prolific's offerings, ensuring clients achieve maximum value from their initiatives.
Artificial Intelligence (AI)CrowdsourcingData Collection and LabelingMachine LearningMarket ResearchProduct ResearchPsychology
Responsibilities
Partnering with frontier AI model creators to ensure the success of their research initiatives, human data/feedback programs, and quality assurance benchmarks
Serving as a trusted advisor—translating research and business objectives into actionable strategies for Prolific's platform and services to achieve
Lead business reviews and executive engagements with clients, building case studies and advocacy stories that highlight how Prolific is driving frontier AI research for them
Drive continuous improvement of success playbooks, processes, and customer-facing resources, replicating best practices in usage-based models and research workflows
Spending time face-to-face with customers and with peers in the San Francisco office—collaborating, learning, and growing together in service of shared outcomes
Qualification
Required
6+ years in a customer-facing strategic or enterprise customer success (and/or leadership) role, ideally in a business where value is aligned with increased consumption
Experience developing strategic success plans and orchestrating cross-functional dynamics to drive positive outcomes with customers
Operational rigor and experience forecasting consumption to identify opportunities, mitigate risk, and measure growth
Demonstrated success with navigating large organizations, driving adoption and expansion, and cultivating executive relationships/sponsorship
Strong business acumen and ability to interface with senior customer stakeholders (C-Suite, VP, research leads) as well as technical teams (engineers, data scientists, product owners)
Fundamental understanding of AI, machine learning, LLMs, or similar concepts—enough to speak credibly about research use cases and value levers
Desire to play an influential role in a rapidly growing, innovative business—contributing, sharing ideas and expertise, and helping elevate the team around you
Benefits
Equity
Benefits
Opportunity to earn a cash variable element, such as a bonus or commission
Company
Prolific
Building the most advanced global infrastructure for People Science.
51-200 employees
H1B Sponsorship
Prolific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (7)
2023 (16)
2022 (39)
2021 (16)
2020 (8)
Funding
Current Stage
Growth StageTotal Funding
$33.54M2023-07-11Series A· $32.34M
2019-12-04Seed· $1.2M
Leadership Team
Phelim Bradley
CEO
Recent News
BusinessCloud
2025-10-19
2025-09-12
Company data provided by crunchbase