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Zurich North America · 1 day ago

Claims Team Manager, General Liability (National Accounts)

Parsippany, NJ

Full-time

Hybrid

Mid, Senior Level

$98K/yr - $161K/yr

5+ years exp

Zurich North America is seeking a Team Manager – General Liability to lead a dynamic team in the commercial general liability claims sector. The role involves overseeing claims management, enhancing customer satisfaction, and fostering professional growth within the team.

CommercialFinancial ServicesInsurance

Comp. & Benefits

No H1B

Responsibilities

Oversee the management of commercial general liability claims of moderate complexity by providing technical guidance, direction, and performance tracking

Build strong relationships with internal and external stakeholders, resolve quality concerns, and ensure high levels of service

Analyze claims trends, recommend process improvements, and uphold compliance with legal and regulatory standards

Manage a high-performing team by recruiting, developing, and retaining top talent, fostering a collaborative and supportive workplace culture

Monitor team resources, allocations, and expenditures to manage costs effectively

Provide coaching, feedback, and development opportunities to help your team reach their full potential

Partner with other business units to provide claims insights, assist with product development, and engage in customer and broker meetings

Qualification

Claims managementInsurance legal knowledgeAnalytical skillsLeadership experienceNegotiation skillsCustomer service skillsMicrosoft Office proficiencyTeam collaboration