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Alcon · 23 hours ago

Sr. Associate I, Field Technical Service Engineering - Surgical

Minnesota, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Alcon is a global leader in eye care, dedicated to helping people see brilliantly. The Sr. Associate I, Field Technical Service Engineering role involves providing technical advice and support for medical devices in a field-based setting, ensuring customer satisfaction and maintaining equipment in the assigned territory.

Health CareManufacturingMedical Device

No H1B

Responsibilities

Perform corrective and preventive maintenance, retrofits, upgrades and system installations

Establish and maintain a high level of customer satisfaction

Promptly address customer concerns, quality assurance and medical safety issues

Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams

Maintain all administrative responsibilities in a timely and accurate manner

Assist Sales, Clinical and In-house teams including other Field Engineers as needed

Manage inventory, keep accurate records, and promptly return unused and failed parts

Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory

Qualification

Medical device experienceLaser technology knowledgeServiceMax / CRM toolsAnalytical problem solvingCustomer communicationLift 50 poundsHigh pressure environmentHospital protocolsEnglish fluencyTeam collaboration