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Trellix · 1 day ago

Senior Director, Customer Marketing

United States

Full-time

Remote

Director/Executive

10+ years exp

Trellix is a global company redefining the future of cybersecurity. As a Senior Director of Customer Marketing, you will lead the strategy to turn customers into advocates, fostering customer engagement and loyalty through targeted campaigns and cross-functional collaboration.

Cyber SecurityInformation TechnologyNetwork Security

Responsibilities

Create and execute a customer advocacy strategy that delivers meaningful customer experiences and fosters brand loyalty, turning customers into advocates

Own the strategy for increasing customer engagement, retention, loyalty, upsell and cross-sell through targeted campaigns, advocacy programs, and cross-functional collaboration with sales, product, and customer success teams

Strategically grow the customer community to engage and nurture customers at various stages in their journey, enabling them to realize better security outcomes

Build, mentor, and manage a high-performing team, fostering a culture that leads with empathy and puts customers first

Gather and analyze customer feedback, usage data, and market trends to inform strategy and optimize performance

Qualification

Customer advocacy strategyCustomer engagementData analysisCross-functional collaborationLeadership skillsCommunication skillsInterpersonal skillsTeam management