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Oak Ridge National Laboratory · 2 days ago

Infrastructure Operations Center Systems Administrator

Oak Ridge, TN

Full-time

Onsite

Senior Level

5+ years exp

Oak Ridge National Laboratory is hiring an Infrastructure Operations Center Systems Administrator to provide computing and storage infrastructure for the enterprise operations of the Lab. This role involves 24/7 monitoring of critical systems, responding to incidents, and assisting with system maintenance activities.

Advanced MaterialsClean EnergyEnergyEnergy ManagementManufacturingNuclearRenewable Energy

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Monitor enterprise infrastructure systems, including servers, storage, virtualization, and network-connected services, to ensure performance, availability, and reliability

Respond to alerts and incidents by following established procedures, performing initial diagnostics, escalating when appropriate, and assisting other operations teams in driving resolution

Assist with system maintenance activities such as backups, patching, and vulnerability remediation under the direction of senior staff

Document actions, resolutions, and shift activity to maintain clear operational records and ensure continuity across shifts

Support enterprise software and data center systems by executing routine operational tasks and verifying successful job completion

Coordinate with multiple technical teams to address issues, track operational status, and maintain accurate system and asset records

Contribute to continuous improvement by identifying opportunities to enhance monitoring, documentation, response processes, and workflow automation

Work assigned shifts, including evenings, nights, weekends, and holidays, to support continuous 24/7 enterprise operations

Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success

Qualification

Enterprise IT infrastructureMonitoringAlerting toolsSystem administration conceptsScriptingAutomation toolsITIL practicesAnalytical skillsTroubleshooting skillsProcess improvement mindsetEffective communicationTeam collaboration

Required

AS degree in information technology or a related technical field and a minimum of five (5) to seven (7) years of relevant experience is required for consideration. An equivalent combination of education and experience may be considered

Foundational knowledge of enterprise IT infrastructure, including servers, storage, virtualization, networking, and operating systems

Experience monitoring and supporting enterprise systems or applications using standard monitoring and alerting tools

Basic understanding of system administration concepts such as patching, configuration, and vulnerability management

Exposure to data center environments and enterprise platforms

Familiarity with scripting or automation tools such as PowerShell, Python, or similar

Strong analytical and troubleshooting skills with a focus on timely issue resolution

Effective communication and documentation skills, with the ability to clearly describe technical issues and resolutions

Ability to work collaboratively within a team environment and adapt to a 24/7 operational schedule that includes rotating shifts

Preferred

Familiarity with enterprise monitoring and observability platforms used to track performance, availability, and capacity across infrastructure systems

Knowledge of automation and orchestration concepts, with exposure to tools such as Red Hat Ansible Automation Platform (AAP)

Understanding of ITIL practices, including incident management, change control, and problem management

Awareness of cybersecurity principles and ability to consider security implications during operational activities

Strong documentation and process improvement mindset with the ability to contribute to procedure development and refinement

Demonstrated initiative, reliability, adaptability, and a creative approach to problem solving in a fast-paced enterprise operations environment