The Walt Disney Company · 2 days ago
Senior Program Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$107K/yr - $148K/yr
5+ years expThe Walt Disney Company is a global organization focused on building and advancing the technological backbone for its media business. The Senior Program Manager – Onboarding & Support is responsible for driving efficiency and coordination across cross-functional programs, overseeing the internal onboarding program, and collaborating with various departments to enhance the employee experience.
Amusement Park and ArcadeAnimationConsumer GoodsDigital MediaE-CommerceMedia and EntertainmentMulti-level MarketingPerforming ArtsResorts
Responsibilities
Own the Technology Onboarding Program, including reporting and metrics
Foster team dynamics, morale, and motivation, promoting a culture of respect, collaboration, and high performance
Demonstrate leadership through collaboration, work ethic, creative thinking, and inspiring others
Monitor and respond to inquiries in the onboarding Teams channel and shared inbox, providing timely support and guidance to new hires
Manage proactive outreach initiatives to ensure all new hires are fully prepared and ready for their first day
Create, maintain, and continuously improve onboarding FAQs, self-service guides, and other support documentation
Track recurring questions, trends, and challenges to identify opportunities for process improvements or program enhancements
Constantly evaluate and refine operational processes with every iteration
Work closely with cross-functional stakeholders to support business initiatives
Collaborate with internal teams and coordinate with external vendors as needed to drive program success
Identify training gaps, recurring support needs, and tooling issues, providing recommendations to improve onboarding and operational processes
Communicate effectively across all levels of the organization, including executive leadership
Skillfully negotiate solutions for competing requirements, priorities, or stakeholder preferences
Take initiative, proactively identify opportunities for improvement, and quickly learn new systems
Drive continuous improvement across onboarding, support, and operational programs
Qualification
Required
Established in Program Management with 5+ years of experience
Proven track record with Agile project management in a hands-on role as a Program Manager, Project Manager, or Scrum Master teams
Experience collaborating with product, design and other stakeholders to understand requirements, prioritize initiatives, and engage with engineering teams to drive projects forward
Ability to identify, analyze, prioritize, mitigate, and communicate risks to internal and external partners
Proactive approach, able to initiate conversations and guide other program leads in process development, consistently evaluating and improving processes at every iteration
Developed essential soft skills, including meeting leadership, communication, teamwork, collaboration, flexibility, problem-solving, critical thinking, and conflict resolution
BA/BS or equivalent experience required
Preferred
PMP Certification or similar preferred
Expertise in delivery management tools (Jira, Confluence, Airtable, etc.)
Experience with headcount and/or resource management
Benefits
A bonus and/or long-term incentive units may be provided as part of the compensation package
The full range of medical, financial, and/or other benefits
Company
The Walt Disney Company
The Walt Disney Company started as a cartoon studio and evolves into sports coverage and television shows.
10001+ employees
H1B Sponsorship
The Walt Disney Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (83)
2024 (63)
2023 (96)
2022 (130)
2021 (30)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$11BKey Investors
Citibank
2020-04-13Post Ipo Debt· $5B
2020-03-20Post Ipo Debt· $6B
1978-01-06IPO
Leadership Team
Christine M. McCarthy
Senior Executive Vice President & Chief Financial Officer
Jamie Power
SVP, Addressable Sales
Recent News
2026-01-08
2026-01-07
Company data provided by crunchbase