Constructor Group ยท 3 weeks ago
Senior IT Support Analyst
Germany, OH
Contract
Hybrid
Senior LevelConstructor Group is an integrated ecosystem focusing on technology needs relevant to science and education. They are seeking a highly skilled Senior IT Support Analyst to provide comprehensive technical assistance to VIP users, ensuring efficient operation of hardware, software, and networks.
Artificial Intelligence (AI)EducationHigher EducationInformation TechnologyMachine LearningSoftware Engineering
Responsibilities
Provide white-glove IT services to VIP users, resolving hardware, software, and connectivity issues promptly
Address issues with Microsoft 365, Teams, Zoom, and other enterprise applications in diverse OS environments (Windows, macOS, and mobile devices)
Provide occasional IT support to VIP family members on personal devices or home offices
Travel on demand for urgent or scheduled IT tasks such as office/housing setup, conferences, or high-profile events
Ensure accurate device provisioning, subscription, software, and hardware warranties and license management. Work with relevant teams to proactively update and replace software, hardware, and licenses to ensure uninterrupted operations
Monitor and maintain robust cybersecurity practices custom-tailored for VIP users, including endpoint protection, firewalls, antimalware tools, and secure VPN configurations. Escalate all issues timely to the relevant teams and ensure fast follow-ups
Troubleshoot, install, and repair hardware (desktops, laptops, peripheral devices) and manage video-conference equipment for executive meetings and conferences. Proactively test the setups before critical events and meetings
Maintain clear, comprehensive documentation of resolutions, processes, configurations, and any deviations from standards
Remain flexible and available for urgent requests or off-hours support to meet executive needs
Adapt to rapidly changing priorities and handle high-pressure situations with composure and professionalism
Offer assistance with tech due diligence and intelligence for Constructor Capital startups
Qualification
Required
Demonstrated experience in an IT support role, ideally assisting VIP/executive-level users
Solid understanding of Windows, macOS, iOS, Microsoft 365, Teams, Zoom, and related enterprise solutions
Proficiency with network technologies, backup and recovery, and endpoint security tools
Skilled in troubleshooting and resolving hardware/software issues with desktops, laptops, peripherals, and AV equipment
Excellent understanding of backup, security solutions, network firewalls, VPNs, remote access technologies, ability to apply this knowledge immediately
Hands-on experience with Mikrotik and Ubiquiti network solutions
Experience building creative solutions from the scratch, which typically means expert knowledge of Linux, and at least some scripting language, e.g. Python
Exceptional communication and interpersonal skills, capable of confidently supporting high-level stakeholders
Ability to maintain strict confidentiality, discretion, and professionalism in all interactions
Strong organizational and multitasking abilities to manage multiple requests with competing deadlines
Calm, composed demeanor under pressure, demonstrating a systematic approach to diagnosing unfamiliar issues
Fluency in English (spoken and written); additional languages are an advantage
Valid passport with the ability to travel frequently and on short notice
Must pass comprehensive background checks (criminal, psychological, substance use)
Benefits
Competitive, based on experience and qualifications with potential stock options.
1-year contract with renewal options.
Ideal for a motivated individual focused on delivering outstanding support while earning commensurate compensation.
Unique opportunity to work with highly successful tech entrepreneurs and top-level executives.
Opportunity to help define what success means in this role.
Company
Constructor Group
Constructor Group is driven by the belief that knowledge is the solution against all evil.
Founded in 2019
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Serg Bell
Founder & Chief Constructor & Executive Chairman
Vladimir Sitnikov
Chief Marketing Officer
Company data provided by crunchbase