SERVPRO Team Wall · 1 month ago
Residential Account Manager
Carlisle, PA
Full-time
Onsite
Mid Level
$80K/yr - $80K/yrSERVPRO Team Wall is a leading restoration service provider seeking a Residential Account Manager to oversee residential mitigation and construction projects. The role involves managing customer interactions, guiding them through the project lifecycle, and ensuring a high level of service throughout the process.
Facilities Services
Responsibilities
Convert residential leads into signed contracts
Serve as the main point of contact for customers, adjusters, and internal teams
Deliver and explain estimates, follow up with customers, and close sales
Provide regular project updates and ensure top-tier customer experience
Support invoicing, collections, and documentation as needed
Collaborate daily with Operations, Estimating, and Intake teams
Qualification
Required
Strong communication, presentation, and organizational skills
Ability to balance customer needs with internal processes
Solution-driven mindset with patience, urgency, and professionalism
Ability to attend daily/weekly team meetings and occasional travel
Preferred
Knowledge of restoration, insurance, or construction industries a plus
Benefits
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Vision insurance
Generous PTO policy
Training & Development
Company
SERVPRO Team Wall
SERVPRO Team Wall has campus locations in the following areas: Hunt Valley, MD Harrisburg, PA Pittsburgh, PA Chantilly, VA We are proud to be located in these amazing communities and can be there for you whether you live in one of the above locations or anywhere in the country.
Founded in 2009Sparks Glencoe, Maryland, US
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Naugle
Chief Operating Officer
Patricia Wall
Chief Administrative Officer (CAO)
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