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The Toro Company · 21 hours ago

Customer Service Rep, Residential Irrigation - The Toro Company

Abilene, TX

Full-time

Onsite

Entry Level

$18/hr - $18.50/hr

1+ years exp

The Toro Company is a Minnesota-based company that provides world-class equipment for maintaining environments. The Customer Service Representative will handle customer calls, provide solutions to issues, and ensure customer satisfaction with products and services.

CommercialIndustrial ManufacturingMachinery Manufacturing

Work & Life Balance

No H1B

Responsibilities

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Call clients and customers to inform them about the company's new products, services and policies

Guide callers through troubleshooting, navigating the company site or using the products or service

Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Collaborate with other call center professionals to improve customer service

Help to train new employees and inform them about the company's customer management policies

Qualification

Customer support experienceFluent in EnglishSpanishCommunication skillsBasic troubleshooting skillsComputer literacyPhone skillsActive listening skillsInterpersonal skillsTime managementAdaptability

Required

At least one (1) to three (3) years in a phone/headset, customer support environment

Fluent English

Strong communication, both written and verbal

Great active listening skills

Exceptional interpersonal and rapport-building skills

Patient and empathetic attitude

Strong time management and organizational skills

Adaptability and flexibility

Comfortable working in fast-paced environments

Basic troubleshooting skills

Computer literacy

Phone skills, including familiarity with complex or multi-line phone systems

Expertise in customer support

Preferred

Bachelor's degree preferred in a technical discipline or equivalent experience in related industry

Fluent Spanish

Benefits

Affordable and top tier medical/dental/vision plan

401k

Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.