Customer Service Rep, Residential Irrigation - The Toro Company jobs in United States
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The Toro Company ยท 21 hours ago

Customer Service Rep, Residential Irrigation - The Toro Company

The Toro Company is a Minnesota-based company that provides world-class equipment for maintaining environments. The Customer Service Representative will handle customer calls, provide solutions to issues, and ensure customer satisfaction with products and services.

CommercialIndustrial ManufacturingMachinery Manufacturing
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Work & Life Balance
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Responsibilities

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company's new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or service
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company's customer management policies

Qualification

Customer support experienceFluent in EnglishSpanishCommunication skillsBasic troubleshooting skillsComputer literacyPhone skillsActive listening skillsInterpersonal skillsTime managementAdaptability

Required

At least one (1) to three (3) years in a phone/headset, customer support environment
Fluent English
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport-building skills
Patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Basic troubleshooting skills
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
Expertise in customer support

Preferred

Bachelor's degree preferred in a technical discipline or equivalent experience in related industry
Fluent Spanish

Benefits

Affordable and top tier medical/dental/vision plan
401k
Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.

Company

The Toro Company

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The Toro Company provides solutions for the outdoor environment.

Funding

Current Stage
Late Stage

Leadership Team

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Angela Drake
Vice President and Chief Financial Officer
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Jason Baab
Vice President Corporate Development, Strategy & Sustainability
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Company data provided by crunchbase