Big Sandy Superstore · 1 month ago
Customer Relations Manager
Zanesville, OH
Full-time
Onsite
Mid Level
3+ years expBig Sandy Superstore is one of America's Fastest Growing Home Furnishings Retailers, and they are seeking a Customer Relations Manager to enhance customer satisfaction. The role focuses on improving office production, managing customer service calls, and ensuring accurate order processing and customer interactions.
E-CommerceElectronicsFurniture
Responsibilities
Evaluate office production; revise procedures to improve efficiency of work flow
Assist the store's Operations Manager in completing customer service calls; provide quick follow up to customer issues
Reviews all contracts going to Corporate; verifying all paperwork is up to date with the correct financing codes
Assists in opening and closing of store and performing closing manager sheets
Helps train Customer Relations Specialist in new procedures
Ensures total customer satisfaction through courteous service and expedient handling of customer orders, service calls and questions
Answers incoming calls with the Big Sandy greeting using proper phone etiquette
Verifies all information related to orders is accurate; identifies and corrects discrepancies
Issue, receive and store material, supplies and equipment according to established company policies and procedures
Process cash, checks and credit/gift card transactions, and financing contracts. Counts money to verify amounts and issues receipts for funds received, per company policies and procedures. Post all payments to the custom account in the computer system
Endorses any paper check and lists on the deposit slip at the end of the day's business
Reconciles the drawer with the CDR (Cash Drawer Report) prior to shift-end and closing
Completes each finance contract, using a Financing Coversheet, and lists on the Contract Listing sheet, and places the contract in the Shuttle Mail for filing/funding at corporate
Qualification
Required
High school diploma or equivalent combination of education and experience
3-5 years of related work experience
Excellent verbal and written communication, and listening skills
Basic reading and comprehension skills
Basic numerical reasoning skills
Ability to complete paperwork in an accurate, neat and efficient manner
Demonstrated knowledge of software, including Microsoft Office
Excellent organizational skills
Outstanding customer service skills
Ability to sit, stand, bend, stoop, and reach regularly
Benefits
Dental insurance
Employee discounts
Health insurance
Vision insurance
Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
ESOP - Employee Stock Ownership Program
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise.
Company
Big Sandy Superstore
Big Sandy Superstore provides furniture, electronic and appliances products.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Julie Hudson
CFO
Laura Timberlake
Chief Operating Officer
Recent News
Furniture Today
2025-07-14
2025-07-09
2025-07-08
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