Rooterman of Indiana ยท 2 weeks ago
Customer Service Representative and Job Dispatcher
Muncie, IN
Full-time
Onsite
New Grad, Entry LevelRooterman of Indiana is a 24-hour residential and commercial plumbing service and repair company looking for their next plumbing superstars. The role of Client Care Representative/Dispatcher is vital to the company's success, as it involves making impactful impressions on customers and managing service appointments.
Consumer Services
Responsibilities
Promptly answer incoming phone calls
Caringly assist callers with their needs
Effectively communicate via LiveChat, Email, and other forms of electronic communications
Accurately schedule repair appointments based on service area and scope of work
Actively communicate with the Dispatch Team regarding availability and skill sets
Assist other team members as needed to accomplish shared goals
Qualification
Required
Computer and data entry proficiency (Microsoft Office and iOS)
Friendly, outgoing, and service driven
Preferred
Previous Call Center/Dispatch experience preferred
Working knowledge of ServiceTitan is a plus
Benefits
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Health insurance per diems
Paid holidays and accruable vacation
Flexible work schedule: Can accommodate midweek appointments
Paid New Hire Training: Onboarding includes learning alongside a trained technician
Learn a New Trade: Develop skills within the industry
Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
Mentorship Opportunities: Ongoing training and career development
Company
Rooterman of Indiana
Rooter-Man is a local Muncie, IN plumbing, sewer, and drain cleaning. We provide fast and dependable plumbing services for East Central, Indiana.
Founded in 2012
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Rick Driskill
CEO
Company data provided by crunchbase