Rapiscan Systems · 1 day ago
Field Service Engineer 1
Oak Ridge, TN
Full-time
Onsite
Entry Level
1+ years expRapiscan Systems, an OSI Systems Company, is seeking a Field Service Engineer in its Oak Ridge, TN Facility. The role involves installing, maintaining, and repairing Rapiscan systems, providing technical support, and ensuring customer satisfaction through effective problem resolution.
Cyber SecurityGovernmentInformation TechnologySecuritySoftwareVirtual Reality
Responsibilities
Acquire a complete understanding (end-user level) of the Rapiscan hardware and software to help the customer quickly resolve their questions or issues
Support and provide ownership of technical issues at existing customer sites
Maintain statistics of customer questions and issues for both hardware and software to locate issues that need attention; suggest improvements to the appropriate department or group
Participates in training programs and continuous improvement efforts
Coordinates corrective action processes for current products
Prepare ‘Field Kits’, shipping request, and remote support of field team members
Conduct equipment/system acceptance testing following established procedures
Interacts with other departments to supply technical information and problem resolutions as needed
Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records
Must have the physical capabilities to lift, carry or otherwise move and position objects weighing up to 50 pounds
Must have the ability to obtain forklift, manlift, scissor-lift certifications
Ability to work long hours and overnights when needed
Possess the willingness and flexibility to travel domestically and internationally up to 80% and at any time, with short notice
Maintain valid passport and ability to work in hazardous environment and countries
Maintain credit card as required to support business travel
Uphold the company's core values of Integrity, Innovation, Accountability and Teamwork
Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem
Duties may be modified or assigned at any time to meet the needs of the business
Qualification
Required
High School Diploma or equivalent
Minimum one (1) year experience in service, applications, technical support, or in electronic equipment
Knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics required
Strong organizational skills evidenced by excellent time management; must be self-reliant, dependable, and professional
Excellent interpersonal communication skills; must be able to build productive customer relationships and handle client complaints in a professional manner
Ability to support fielded team members from HQ
Ability to pass company background, driving, credit checks and drug screens, and maintain in good standing
Must have the physical capabilities to lift, carry or otherwise move and position objects weighing up to 50 pounds
Must have the ability to obtain forklift, manlift, scissor-lift certifications
Ability to work long hours and overnights when needed
Possess the willingness and flexibility to travel domestically and internationally up to 80% and at any time, with short notice
Maintain valid passport and ability to work in hazardous environment and countries
Maintain credit card as required to support business travel
Uphold the company's core values of Integrity, Innovation, Accountability and Teamwork
Demonstrate behavior consistent with the Company's Code of Ethics and Conduct
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem
Preferred
Associates degree in a technical related field with a strong emphasis in electronics, networks, software, and/or engineering is preferred
Knowledge of Radiation detection equipment is desirable
Microsoft D365 experience (or alternate ERP) desired
Company
Rapiscan Systems
Rapiscan Systems provides surveillance like people screening, radiation detection, cargo and vehicle inspection.
1001-5000 employees
H1B Sponsorship
Rapiscan Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (5)
Funding
Current Stage
Late StageRecent News
Morningstar.com
2025-09-29
News is my Business
2025-08-26
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