LTVplus · 3 weeks ago
Backup Management Technician for a Cloud-Based Systems Company (Remote)
LTVplus is a remote-first company focused on delivering exceptional customer experiences globally. They are seeking a Backup Management Specialist responsible for the administration, monitoring, and upgrading of backup and disaster recovery systems, ensuring data integrity and compliance.
ContentCustomer ServiceInternet
Responsibilities
Monitor and manage backup jobs across StorageCraft, Veeam, Synology, Azure, and Wasabi platforms
Troubleshoot backup failures and ensure successful completion of scheduled backups
Perform regular backup verification and restoration tests to validate data integrity
Maintain and optimize backup schedules, retention policies, and off-site replication strategies
Manage storage repositories, including cloud and on-premises devices
Plan and execute upgrades for backup software, hardware, and storage platforms
Apply patches and updates to ensure systems remain secure and up-to-date
Document upgrade procedures and maintain records of system changes
Ensure backup solutions meet regulatory and industry standards (e.g., HIPAA, GDPR, SOC2)
Implement and maintain encryption, access controls, and data protection measures
Monitor for emerging threats and vulnerabilities in backup environments
Generate reports on backup status, storage utilization, and recovery metrics for internal stakeholders
Maintain thorough documentation of backup configurations, procedures, and system environments
Qualification
Required
3+ years' experience in backup administration, disaster recovery, or IT support (MSP experience preferred)
Hands-on expertise with StorageCraft, Veeam, Synology NAS, Azure Backup, and Wasabi object storage
Strong understanding of backup methodologies (full, incremental, differential), retention policies, and replication strategies
Experience with on-prem, cloud and hybrid backup architectures
Knowledge of regulatory compliance requirements for data protection
Excellent troubleshooting, communication, and documentation skills
Ability to work independently and collaboratively within internal teams
A reliable computer (at least with an i5 processor), a stable high-speed internet connection and back up for both
A quiet, cozy workspace to handle calls and chats like a pro
Flexible with work schedule
Preferred
Certifications: Any certifications related to Veeam, StorageCraft or Azure are a plus
Company
LTVplus
LTVPlus is an Internet company that specialises in build and manage your own dedicated teams of live chat agents.
Funding
Current Stage
Growth StageRecent News
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