University of New Hampshire · 1 day ago
Training & Documentation Specialist
New Hampshire, United States
Full-time
Onsite
Senior Level
5+ years expThe University of New Hampshire is seeking an ERP Training & Documentation Specialist responsible for designing, developing, and delivering training materials to support ERP systems transformation. The role involves collaborating with stakeholders to ensure effective training and promoting system adoption across the university.
Professional ServicesTraining
Responsibilities
Design, develop, and deliver ERP training courses and materials, including classroom, online, self-directed, instructor-led (ILT), and video-on-demand courses
Create course content that integrates system functionality with business processes and policy, including train-the-trainer programs to ensure cross-training objectives are met
Develop and produce supporting documentation, including training plans, end-user manuals, reference guides, surveys, news articles, reports, and email communications
Translate complex ERP topics into clear, actionable information for the intended audience
Conduct post-training analysis to evaluate effectiveness, identify areas for improvement, and update materials as needed
Collaborate with SMEs and key stakeholders to ensure training content and communications align with USNH policies and foster operational efficiencies across the user community
Build and maintain productive relationships with staff, SMEs, and stakeholders to increase system adoption and gather feedback for process enhancements
Lead and facilitate discussions and meetings to support training initiatives and knowledge sharing
Contribute to the planning and execution of the overall training program, coordinating with internal and external stakeholders
Plan and manage all training logistics, including scheduling, LMS management, rooms, trainers, and materials
Support the ERP governance structure through administrative assistance, meeting coordination, and facilitation
Populate, organize, maintain, and update a centralized content repository for all training materials and documentation, ensuring accuracy and accessibility
Develop and maintain standardized templates, guidelines, and best practices for creating and updating training content
Ensure all documentation reflects current ERP functionality, business processes, and policy changes
Monitor usage and gather feedback to continuously improve the quality, relevance, and usability of training resources
Develop and maintain websites, create, edit, and publish clear, audience-centered communication materials, including executive updates, project newsletters, FAQs, and web content, to support project objectives and stakeholder engagement
Qualification
Required
Bachelor's degree, or any combination of education, training, and documentation experience, and at least 5 years of experience in ERP system development (Workday or similar) in higher education, consulting, training, or ERP related functional areas such as HR, Finance and student administration business functions
Proven ability to design, develop, deliver, and maintain engaging training content in multiple formats (classroom, online, self-directed, video) for learners of all skill levels, with the ability to translate complex technical concepts into clear, actionable, and accessible information
Strong ability to quickly learn new systems and translate complex technical concepts into clear, engaging, and audience-appropriate learning materials
Proficiency with streaming audio/video tools and platforms (e.g., Camtasia, Studio, Kaltura) and competency with basic HTML and image editing software (e.g., Adobe Creative Cloud, Photoshop, Snagit)
Proficiency with productivity software including Microsoft Word, Outlook, Excel, Visio, and PowerPoint
Strong planning, organizational, and project management skills to meet deadlines and manage multiple priorities effectively
Demonstrated aptitude for fostering change, overcoming resistance, and promoting organizational objectives within a dynamic user community
Company
University of New Hampshire
The University of New Hampshire is the state’s public research university, providing comprehensive, high-quality undergraduate programs and graduate programs of distinction.
1001-5000 employees
H1B Sponsorship
University of New Hampshire has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (34)
2023 (21)
2022 (26)
2021 (18)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.12MKey Investors
U.S. Small Business Administration
2024-01-02Grant
2022-11-04Grant
2021-08-23Grant
Leadership Team
Adrianna Lamparelli
Program Manager for Campus Partnerships
Andrew Stockman
Chief Information Security Officer
Recent News
2025-06-02
Providence Business News
2025-06-01
2025-05-28
Company data provided by crunchbase