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SHL Medical · 1 day ago

IT Infrastructure & Services Engineer

Deerfield Beach, FL

Full-time

Onsite

Mid Level

3+ years exp

SHL Medical is a world-leading provider in the design, development, and manufacturing of advanced self-injection devices. The IT Infrastructure & Services Engineer is responsible for delivering high-quality IT support services, maintaining reliable infrastructure, and contributing to the continuous improvement of IT systems.

ManufacturingMedical Device

H1B Sponsor Likely

Responsibilities

Serve as the first point of contact for end-users, providing timely troubleshooting and resolution of hardware, software, and application issues

Manage incidents and service requests via ITSM systems in line with SLAs

Support onboarding, training, and guidance for users on IT best practices

Provide support for Windows clients, Microsoft 365, printers, mobile devices, meeting room technology, and collaboration tools

Install, configure, and maintain server and virtualization platforms (Windows Server, VMware vSphere)

Administer domain services (Active Directory, Entra ID, Group Policies) and endpoint management via SCCM/Intune

Manage and monitor network infrastructure (Cisco switching, FortiGate firewalls, VPN, Wi-Fi)

Ensure system availability, performance, and security through proactive monitoring and patching

Support disaster recovery planning and execution

Participate in IT projects such as network upgrades, server migrations, and security initiatives

Collaborate with global IT teams in Switzerland, Taiwan, Sweden, and the USA to ensure alignment and knowledge sharing

Engage with external vendors and service providers for implementation, maintenance, and troubleshooting

Work closely with Information Security to ensure compliance with corporate security policies and standards

Support vulnerability management, endpoint protection, and secure configurations

Maintain accurate IT documentation (infrastructure diagrams, processes, troubleshooting guides)

Perform IT asset management, including inventory tracking and lifecycle management

Maintain accurate documentation of IT processes, configurations, and troubleshooting guides

Qualification

Microsoft Windows ServerVMware server virtualizationCisco networkingFortiGate firewallsMicrosoft Endpoint ManagementTroubleshooting skillsPrioritize tasksCustomer-oriented mindsetCommunication skills

Required

3–5+ years of experience in IT infrastructure and user support

Degree in Computer Science, Information Systems, or equivalent IT-related education

Strong knowledge of Microsoft Windows Server, AD, Entra ID

Strong knowledge of VMware server virtualization

Strong knowledge of Cisco networking (LAN/WAN, VLANs, switching)

Strong knowledge of FortiGate firewalls and VPN

Strong knowledge of Windows client environment

Strong knowledge of Microsoft Endpoint Management (SCCM, Intune)

Hands-on troubleshooting and problem-solving skills across server, network, and client layers

Customer-oriented mindset with strong communication skills

Ability to work independently, prioritize tasks, and deliver in a dynamic environment

Benefits

Competitive compensation package

Modern working environment with state-of-the-art facilities and technologies

Challenging assignments in a fast growing and innovative industry

Position in a dynamic, international team of highly skilled professionals

Various opportunities for personal and professional development within a global organization

Company

SHL Medical

SHL designer, developer, and manufacturer of advanced drug delivery devices such as autoinjectors, pen injectors, and inhaler systems.

Founded in 1989

Zug, Zug, CHE

5001-10000 employees

https://www.shl-medical.com/

H1B Sponsorship

SHL Medical has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)