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Okta · 3 hours ago

Sr. Technical Account Manager, Public Sector

Washington, DC

Full-time

Hybrid

Senior Level, Lead/Staff

$158K/yr - $238K/yr

10+ years exp

Okta is The World’s Identity Company, dedicated to providing secure access and authentication solutions. The Sr. Technical Account Manager will act as a trusted advisor for strategic customers, ensuring they achieve maximum value from Okta’s identity solutions while collaborating with cross-functional teams to drive technical adoption and customer satisfaction.

CRMEnterprise SoftwareIdentity ManagementIT InfrastructureManagement Information SystemsSoftwareWeb Development

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Build deep, long-lasting relationships with strategic customers as their go-to technical advisor

Provide expert guidance on implementing and optimizing Okta’s Workforce Identity and Customer Identity (CIAM) solutions

Collaborate with customers to design identity strategies aligned with their business objectives

Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements

Maintain focus on increasing subscription adoption, customer satisfaction and retention

Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans

Resolve technical challenges by coordinating with internal teams, including support and engineering

Proactively share product insights and deliver enablement sessions to drive adoption and technical success

Serve as a thought leader, providing best practices, workshops, and training

Qualification

Technical Account ManagementIdentityAccess ManagementCloud PlatformsSaaS DeploymentSecurity Best PracticesProblem-Solving SkillsCustomer Relationship ManagementTechnical InsightsGovernment Compliance KnowledgeUS Government Security ClearanceRelevant CertificationsCommunicationCross-Functional Collaboration

Required

10+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment

6+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role

4+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices

Solid understanding of one or more of the following: Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect); Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols); Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc); SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities; Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc); Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)

Strong problem-solving skills and the ability to manage escalations effectively

Proven ability to collaborate cross-functionally and drive customer-focused outcomes

Excellent communication skills, capable of translating complex technical topics into actionable insights. Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO

Ability to track and influence customer behavior and health metrics across a portfolio of accounts

Current, active US Government Security Clearance of Top Secret or above required

U.S. Citizenship: This position requires the ability to access federal environments and/or have access to protected federal data