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Mastercard · 1 day ago

Lead Cloud Operations Engineer

Purchase, NY

Full-time

Onsite

Senior Level, Lead/Staff

$122K/yr - $207K/yr

Mastercard is a global leader in payment technology, empowering people and businesses across 200+ countries. The Lead Cloud Operations Engineer will manage cloud platforms, providing operational support and automating processes to enhance the stability and effectiveness of customer applications and products.

FinanceFinancial ServicesInformation TechnologyPayments

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Support Change Management on the platform

Review and provide inputs on overall design and observability of the platform

Operational support for platform and workloads/products hosted on the platform

Automate manual activities

Troubleshooting and Root cause analysis

Problem management

Creating Observability Plans

Troubleshooting and defect management

Problem Management

Change Management

Escalation and Communication

Cost Management

Service Desk and Incident Ticketing

SLA and KPI Adherence

Knowledge management

Review and provide inputs on design and architecture of cloud Products

Support Kubernetes Platforms such as EKS, AKS and Open Shift

Supporting application teams deployed on Cloud Platforms

Troubleshoot day to day issues on the cloud

Ensuring safety and soundness of the platform

Service Management, Process documentation, Knowledge documentation

Collaborating with Engineering teams for defects, new features and operationalise them

Respond to issues in a timely and efficient manner with the assistance of other team members and other Mastercard resources with the goal to minimise the impact to our customers

Assist in maturity efforts around application environments to create a more stable and effective solution to all consumers

Work in conjunction with other application support members to create and facilitate a 24x7x365 resolution mechanism

Assist in the continual improvement of documentation, processes, governance, customer onboarding, etc. around application environments

Monitor and mature monitoring efforts for application suite to allow greater efficiencies and effectiveness in responding to and resolving system issues

Assist in continual process improvement around application environments on a regularly scheduled basis with the goal of bringing the applications to even greater stability and effectiveness

Qualification

KubernetesCloud PlatformsObservability toolsCloud SecurityAWSAzureDevOps processTroubleshooting skillsProblem managementChange managementCommunication skills

Required

High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment

Experience in large scale operations

Experience in Designing, Migrating Applications from On Prem Environment to Cloud Platforms

Strong Understanding of Kubernetes Platform and scaling of applications on AKS, EKS

Good understanding of Security on Kubernetes Platform

Experience with Observability tools such as Dynatrace, SPLUNK

Strong troubleshooting and issue resolution skills a must; experience in coming up with new solutions and thinking 'outside of the box'

Strong communication skills, both verbal and written, with strong relationship, collaborative and organisation skills required

Experience in cloud environments such as AWS, Azure

Advance level understanding of Cloud Platforms, DevOps process, CI/CD platforms, Kubernetes, Cloud Networking, IPAM and Policy Management, PCI and audit process, Cloud Security and Cloud Security Posture Management

BS Degree or equivalent combination of experience and formal education

Benefits

Insurance (including medical, prescription drug, dental, vision, disability, life insurance)

Flexible spending account and health savings account

Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)

80 hours of Paid Sick and Safe Time

25 days of vacation time and 5 personal days, pro-rated based on date of hire

10 annual paid U.S. observed holidays

401k with a best-in-class company match

Deferred compensation for eligible roles

Fitness reimbursement or on-site fitness facilities

Eligibility for tuition reimbursement

56 hours of Paid Sick and Safe Time

Jury duty leave

On-site fitness facilities in some locations

Company

Mastercard

Glassdoor4.2

Mastercard is a financial network that processes payments between banks and cardholders.

Founded in 1966

Purchase, New York, USA

10001+ employees

http://www.mastercard.com

H1B Sponsorship

Mastercard has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (540)

2024 (319)