Communication Switchboard Operator jobs in United States
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CHI ยท 4 days ago

Communication Switchboard Operator

positionBismarck, ND
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$15/hr - $19.82/hr

CHI St. Alexius Health is a regional health network dedicated to providing high-quality care. The Switchboard Operator serves as the central communication point for the campus, responsible for processing calls and ensuring caller satisfaction according to established protocols.

Health CareHospitalMedicalNon Profit
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H1B Sponsor Likelynote

Responsibilities

Responsible for processing all calls within the Network
Process calls according to Telecommunications guidelines and protocols (eg uses scripting, park and page, paging protocol, tone, side phones etc)
Utilize good judgment, tact and diplomacy when handling difficult callers and in a manner always mindful of the complete satisfaction of the caller
Demonstrate understanding and knowledge of systems when handling stressful situations including but not limited to equipment/network failure
Answer calls with maximum ACD/Ready time and minimal wrap time to ensure attainment of benchmarks
Strives to exhibit the role model behaviours as noted in the Journey Beyond Excellence Standards

Qualification

Telephone proficiencyCustomer serviceMicrosoft OutlookWindowsBasic office skillsEmergency responseAttendancePunctuality

Required

High School graduate or equivalent
Post high school education in computers, customer service, office practices, medical terminology etc
Previous reception and customer service experience
Experience with Microsoft Outlook and Windows
Excellent attendance and punctuality is essential
Computer ability, telephone proficiency and etiquette, basic office skills are required
Ability to respond and perform effectively in emergency and stressful situations is necessary

Company

CHI

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Catholic Health Initiatives, a nonprofit, faith-based health system formed in 1996 through the consolidation of four Catholic health systems, expresses its mission each day by creating and nurturing healthy communities in the hundreds of sites across the nation where we provide care.
dateFounded in 1996
location
Englewood, Colorado, USA
people-size10001+ employees
web-link
https://www.catholichealthinitiatives.org/

H1B Sponsorship

CHI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (3)

Funding

Current Stage
Late Stage
Total Funding
unknown
2019-02-01Acquired

Leadership Team

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Anthony (Tony) Houston, Ed.D.
Market CEO - CHI Saint Joseph Health
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Ben Koppelman
President & CEO
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Company data provided by crunchbase