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City of New York · 1 month ago

National Service Operations Coordinator

New York City, NY

Full-time

Onsite

Entry, Mid Level

$64K/yr - $64K/yr

2+ years exp

The City of New York is a government administration agency that aims to provide meaningful access, opportunity, and resources for communities. The National Service Operations Coordinator will support operations, data management, and evaluation for NYC Service's AmeriCorps program, including onboarding members, tracking compliance, and preparing reports.

GovernmentLegalPublic Relations

Responsibilities

Lead and monitor the onboarding process for 150+ incoming AmeriCorps members

Develop and update internal procedures for collecting and tracking member eligibility documents

Lead members' enrollment in administrative systems (e.g., payroll, healthcare, and time sheet tracking) and support staff in addressing member inquiries regarding these systems

Support and track specific elements of the AmeriCorps compliance process, including quarterly reimbursement reports and site monitoring

Regularly review and make suggested updates to departmental operations manual and other program guides

Track program spending and work with the National Service Operations Director to prepare invoices, process payments, and present monthly spending reports

Develop and coordinate the monthly collection, tracking, and reporting of metrics from organizational partners and members

Update and administer member and host site pre- and post-service survey distributions

Compile and analyze data from surveys, monthly reports, and evaluations throughout the service year

Prepare program data for presentation to internal and external stakeholders, including visual tools and written reports

Support National Service Operations Director in preparing and submitting funder letters of interest, progress reports, and grant reports

Support migration of relevant program data from existing spreadsheets into the Salesforce CRM database

Develop, implement, and train staff in processes to maintain and update Salesforce data, ensuring information is accurate and complete

Participate in intradepartmental data committees to address data management, reporting needs, and process improvement

Represent NYC Service at select events

Be available on select weekends and on select evenings for projects

Provide project support with other service activities and programs, as needed, including emergency volunteer response

Support City initiatives as needed, including but not limited to possible emergency response and recovery

Qualification

Data managementSalesforce CRMProject managementRelationship managementWritten communicationOral communicationAdministrative skillsOrganizational skillsProblem-solvingTeamwork

Required

A baccalaureate degree from an accredited college and two years of experience in administration, research, management, analytical work, community work or community activities

A four-year high school diploma or its educational equivalent and six years of experience as described in '1' above

A satisfactory equivalent combination of education and/or experience. However, all candidates must have at least one year of experience in administration, research, management, analytical work, community work or community activities