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Rohde & Schwarz · 1 day ago

Support Service Operations Specialist - Columbia, MD

Columbia, MD

Full-time

Onsite

New Grad, Entry Level

$59K/yr - $75K/yr

Rohde & Schwarz is a global Test and Measurement Communications company, and they are seeking a Support Service Operations Specialist to join their team. This role involves acting as the primary point of contact for customers, managing quotations and orders, and supporting logistics functions to ensure timely delivery of services.

Cyber SecurityManufacturingTest and Measurement

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Act as the primary point of contact for the customer for depot, onsite and system service contracts

Perform quotation and order management functions

Perform administrative functions to ensure timely completion of complex data reports

Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables

Support the operations team with logistics functions such as shipping and receiving. This might include equipment pickup from customer sites

Utilize analytical and problem-solving skills to evaluate business processes and collaborate with team on continual improvement initiatives

Document processes and work instructions

Meet key performance indicator (KPI) objectives relevant to the contract sales program

Qualification

SAPSimilar ERPCRM softwareMicrosoft ExcelBusiness data analyticsCustomer managementEffective communicationProblem-solving skillsInterpersonal skillsAdaptabilityTeamwork

Required

BA/BS degree or equivalent

Proven demonstration of self-motivation, organization, customer management and effective communication. Upbeat and enthusiastic attitude with strong interpersonal skills

SAP or similar ERP software experience a plus

CRM software experience a plus

Proficiency in Microsoft Excel

Logical thinker with excellent problem-solving skills and an aptitude for business data analytics

Ability to work in a fast-paced, deadline-driven work environment

Highly adaptable, resilient and view change as an opportunity

Demonstrate integrity, accountability and have the ability to work on a team

Ability to communicate in a clear and concise manner, with a demonstrated passion for excellence for customer satisfaction

Must be capable of lifting 75lbs

20-30% travel mostly local with occasional national/international travel

In order to be considered, candidates must reside in the US and have valid US work authorization

Benefits

Flexible working hour models

Training & continuing education

Privately owned company

Promoting innovation

Long-term & attractive work environment

Company

Rohde & Schwarz

Glassdoor4.2

Rohde & Schwarz is an independent manufacturer of test and measurement equipment for mobile radios, radiocommunications, TV Broadcasting.

Founded in 1933

Munich, Bayern, DEU

10001+ employees

http://www.rohde-schwarz.com/

H1B Sponsorship

Rohde & Schwarz has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18)

2024 (19)

2023 (21)

2022 (12)

2021 (16)

2020 (21)