AEROCONTACT ยท 2 weeks ago
Product Support Engineer (H/F) - SAFRAN ELECTRONICS & DEFENSE AVIONICS USA, LLC
Irvine, CA
Full-time
Onsite
Mid Level
3+ years expAEROCONTACT is part of Safran, an international high-tech group operating in aerospace, defense, and space sectors. The Product Support Engineer is responsible for providing technical support for aerospace products throughout their lifecycle, ensuring customer satisfaction through effective resolution of technical issues and collaboration with internal teams.
Corporate TrainingRecruitingTraining
Responsibilities
Serve as the primary technical liaison between customers and internal teams for product-related support
Investigate and resolve product performance issues, ensuring timely and effective solutions
Analyze field data and customer feedback to identify trends and recommend corrective actions
Collaborate with engineering, manufacturing, and quality teams to address design and production concerns
Support root cause analysis and implementation of corrective and preventive actions
Maintain detailed records of support activities, technical reports, and customer communications
Provide assistance to the Technical Publications department in the Compilation and review of technical data CMM/ Service Bulletins/ Service Information Letter
Participate in product improvement initiatives and support reliability growth programs
Provide Technical guidance to the Service Center to ensure compliance with aftermarket requirements FAA 145 Repair station requirements, Service Bulletin
Lead the development and coordination of field Service Bulletin modification plans, ensuring alignment with customer requirements and timely implementation
Manage and drive product MTBUR/MTBF improvement initiatives to address reliability issues and ensure compliance with contractual performance guarantees
Provide internal and external Reliability Report/ Product Performance
Ensure compliance with industry standards and customer requirements
Support warranty claim evaluations and provide technical input for resolution
Other duties may be assigned
Qualification
Required
Bachelor's degree in Engineering (Mechanical, Electrical, Aerospace, or related field)
3+ years of experience in product support, field service, or engineering within the aerospace industry
Strong understanding of aerospace systems, components, and maintenance practices
Proficient in technical troubleshooting and root cause analysis
Experience with technical documentation, drawings, and specifications
Excellent communication and customer service skills
Ability to manage multiple priorities and work in a fast-paced environment
Knowledge of Regulatory standards (FAA, EASA, etc.)
Proficiency in ENOVIA for managing engineering documentation, BOMs, and change requests
Experience with SAP ERP for tracking materials, managing production orders, and supporting supply chain activities
Strong problem-solving and analytical thinking
Ability to work independently and collaboratively across teams
High attention to detail and organizational skills
Customer-focused mindset with a commitment to quality and responsiveness
Effective communicator with the ability to present technical information clearly
Adaptable and proactive in addressing challenges
Company
AEROCONTACT
Aerocontact is an aviation company.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase