Apply on Employer Site

DANE, LLC · 3 weeks ago

Help Desk Support (Tier III)

Chantilly, VA

Full-time

Hybrid

Mid, Senior Level

4+ years exp

DANE, LLC is dedicated to supporting its talented team through comprehensive benefits and learning opportunities. They are seeking a highly skilled Tier III Help Desk Technician to investigate complex technical issues, collaborate with development teams, and support mission-critical applications in a fast-paced environment.

ConsultingInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Monitor production applications, scheduled jobs, and incident management systems

Receive and analyze incidents and requests from end-users and troubleshoot and disposition appropriately

Research, track, and resolve complex issues escalated from Tier I and Tier II technicians

Collaborate with Development teams to troubleshoot incidents, research root causes, and provide details that can help to prioritize user stories

Write and execute SQL queries; analyze tables, grants, functions, procedures, packages, and triggers

Perform backend data modifications using SQL

Draft and update Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for lower-tier resolver groups to help with their knowledge of applications and decrease the time required to resolve issues

Utilize tools like TOAD for database management and optimization

Support applications developed using .NET, Java, and Oracle Database environments

Work within tools such as ServiceNow, CLM, jQuery, and SharePoint

Develop and maintain PowerBI dashboards and reports for operational insights

Write Python scripts for automation, data processing, and system integration tasks

Work with C# applications and provide application-level support

Qualification

PythonC#.NETSQLPower BIOracle DatabaseServiceNowJQuerySharePointVerbal communicationWritten communicationProblem-solvingCollaboration

Required

Must have a bachelor's degree in computer science or related field

Must have an Active DOD Secret Clearance

Must have experience with .NET, Java, and Oracle Database projects and applications

Must have SQL, Service Now, CLM, jQuery, and SharePoint experience

Must have SQL Script writing experience

Minimum of 4+ Years of experience as a Tier III Application Support Help Desk Technician

Minimum of 2+ years' experience with Power BI and or Python

Must have exceptional ability to break down complex situations and identify root causes for both technical and process-related issues

Must have strong verbal and written communication skills; ability to articulate technical concepts to non-technical users and collaborate effectively with development teams

Must have the proven ability to quickly learn new technologies and apply skills in evolving technical environments