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Delta Dental of Michigan · 4 weeks ago

Senior Corporate Learning and Development Specialist

Okemos, MI

Full-time

Hybrid

Senior Level

7+ years exp

Delta Dental of Michigan, Ohio, and Indiana is focused on improving oral health through benefit plans and community support. The Senior Corporate Learning and Development Specialist will lead content creation and training development while managing projects and supporting the Learning and Development team.

Health Care

Responsibilities

Manages the day-to-day operations and maintenance of instructional design and the integrations with learning technologies

Oversees the creation process for content authored for company trainings, vetting content design to industry standards and learning styles

Independently facilitates and manages the coordination between the compliance department and business stakeholders on required training, scheduled training calendar, and relatable initiatives

Oversees the project management for learning and development requests, including scheduling meetings and completing projects by established deadlines

Oversees the planning, organizing, and coordinating of the training calendars for all utilizing companies

Provides learner troubleshooting, issue remediation, technology request assistance, and escalation management. Monitors reoccurring issues, system/data, or process gaps and proactively identifies potential sources of increased efficiency and enhancements

Assists with the maintenance of all elements utilized by the learning and development team, including content integration and creation, training courses and programs, audits, and reporting

Develops standardized learning and development operational processes and procedures, guidelines, and documentation, and ensures the established governance model is being followed

Ensures learning content is running properly within the various learning platforms, without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above

Qualification

Instructional designLearning Management SystemProject managementCurriculum designVideo editingGraphic designCommunication skillsAnalytical skillsPublisher tools familiarityContent integrationOrganizational skillsTeamworkProblem-solving

Required

Position requires a bachelor's degree in business administration, education, communication, or a related field

seven years of experience in training and employee development, hands-on Learning Management System administration, and/or project management experience

Experience with video-editing, instructional design, and/or graphic design, as well as learning and curriculum design is required

Experience with instructional design principles, curriculum mapping, practices and/or theories

strong verbal and written communication skills in order to effectively interact with internal customers across all levels of the organization

strong organization and analytical skills

the ability to work independently and as part of a team

the ability to resolve complex problems using independent judgment

Experience in system testing and system set-up

proficiency with project management and project collaboration

Preferred

familiarity with one or more publisher tools and content integrations (Open Sesame, Docusign, Microsoft Forms, SharePoint, Compliance Wave, KnowBe4, etc.)