Munson Healthcare · 1 month ago
Senior Scheduler - PRN - Traverse City, MI
Traverse City, MI
Part-time
Onsite
Senior Level
5+ years expMunson Healthcare is a healthcare organization seeking a Senior Scheduler to act as a liaison between patients, professional staff, and physicians. The role involves scheduling and coordinating surgical and diagnostic procedures, managing schedules, and supporting the surgical department's overall operations.
Hospital & Health Care
Responsibilities
Supports the Mission, Vision and Values of Munson Healthcare
Embraces and supports the Performance Improvement philosophy of Munson Healthcare with a focus on True North
Promotes personal and patient safety
Uses effective customer service/interpersonal skills at all times
Demonstrates adherence to all policies and procedures
Assumes accountability for on time delivery of assigned projects
Identifies and develops skills necessary to meet requirements of the role and to better identify ways to streamline processes and improve patient satisfaction
Communicates effectively with patients, staff and physicians to ensure clear understanding of initiatives and implementation process
Engages and collaborates with patients, families, staff, and providers within the office and the greater community, as applicable, to schedule surgeries, pre-op physicals, and testing in a timely manner, creating and promoting a professional image, including outstanding telephone courtesy, pleasantness, the ability to keep their composure and the use of judgment and tact in dealing with others
Working with multiple departments, including, but not limited to, surgery, lab, radiology, and manages the timely scheduling of surgeries, pre-op physicals, and testing for patients
Coordinate with hospitals and vendors for special cases or circumstances and all procedures requiring specific supplies or devices
Identifies ways to streamline the surgical scheduling process to increase its efficiency, thereby increasing patient satisfaction, improving patient care, and increasing revenue
Utilizes electronic systems as much as possible to ensure that others within the Munson Healthcare System have access to records
Ensures that prior authorizations, consent forms and/or referrals for all surgical, diagnostic procedures and treatment are completed as required for surgical procedures in a timely manner as required by individual insurances. Additionally, identifies how prior authorizations can be managed more effectively in a more efficient manner
Ensures that documentation is complete to support the accurate billing of surgical procedures, i.e., insurance verification, prior authorization, etc
Ensures that scheduling tools are complete, accurate and up to date at all times, through the use of timely checking and updating from voice mail, e-mail, memos, intranet communication, etc
Performs other duties and responsibilities as assigned
Qualification
Required
High school diploma required
Associates degree in business, accounting, medical office management, medical administration, secretarial science, health services administration, or related degree preferred
In lieu of an Associate's Degree, candidate must have 5 years' experience in a highly demanding, customer driven fast-paced, professional work environment that included acute attention to detail, multifaceted work demands with emphasis on quickly prioritizing and resolving a high volume of scheduling needs, preferably in a health care environment
Experience in customer service and dealing with physician office staff and the general public required
Experience in registration and scheduling of patients preferred
General medical office practices preferred
Must understand medical terminology and procedures
Knowledge of billing and coding, electronic medical records, and medical terminology a plus
Superior customer relationship skills and proven ability to communicate effectively and accurately, verbally and in writing with all levels
Must be able to work independently and prioritize projects and timelines within a flexible schedule
Must be able to work with a team to accomplish and implement goals within a dynamic practice environment
Able to operate under frequently stressful conditions
Is willing to embrace and support change as necessary to obtain operational and performance efficiencies
Ability to take initiative, problem solve, and remedies scheduling conflicts to ensure patients are scheduled for surgery in a timely manner
Ability to manage multiple priorities
Preferred
Associates degree in business, accounting, medical office management, medical administration, secretarial science, health services administration, or related degree
Experience in registration and scheduling of patients
General medical office practices
Knowledge of billing and coding, electronic medical records, and medical terminology
Company
Munson Healthcare
Excellence. Positivity. Teamness. Creativity. Exceptional Experiences.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Shari L. Wilson
President & CEO Munson Home Health
Ellen Smith
Chief Operating Officer, Physician Network
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